Service Administrator

The role of Service Coordinator is crucial to our organization's success. It involves providing administrative support and coordinating tasks to ensure timely completion of processes.

1. Administrative Support: The successful candidate will be responsible for coordinating documents, gathering data, and assisting the Service Department in achieving Corporate Key Performance Indicators (KPIs).
2. Service Invoicing: The Service Coordinator will be responsible for service invoicing and closing out service jobs within business operating systems.
3. Purchase Orders: The role involves raising, maintaining, and receipting purchase orders and general local purchasing.
4. Accounts Payable: The successful candidate will be responsible for carrying out Accounts Payable tasks.
5. Labour Processing: The Service Coordinator will process labour onto repair work orders within business operating systems.
6. Payroll Support: The role requires payroll support as needed.
7. WIP / PIP Management: The successful candidate will assist in WIP / PIP management in line with business KPIs.
8. Customer Service: The ability to work with Customer Service Advisors and assist in service event processing is essential.
9. Communication Skills: Excellent verbal and written communication skills are required.
10. Task Prioritization: The ability to prioritize conflicting tasks is a must.
11. Teamwork: The successful candidate must be able to work as part of a team and autonomously as required.
12. Computer Literacy: A high level of computer literacy (Word, Excel, Outlook) is necessary.

Additionally, the Service Coordinator will assist in other general service administration tasks as required.

1. Financial Acumen: The successful candidate must have financial acumen - interpreting and applying understanding of key financial indicators to make better business decisions.
2. Effective Communication: Communicates effectively - developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
3. Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
4. Work Direction: Provides direction, delegates, and removes obstacles to get work done.
5. Trust Building: Gains the confidence and trust of others through honesty, integrity, and authenticity.
6. Conflict Resolution: Handles conflict situations effectively, with a minimum of noise.
7. Troubleshooting: Translates customer complaints to develop troubleshooting plans; troubleshoots issues following guided workflows, procedures, specialized equipment, and diagnoses computer software to isolate failed components to enable a successful repair.
8. Electronic Tool Application: Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue.
9. Service Documentation: Creates and verifies customer, equipment, and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
10. Technical Escalation: Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts.
11. Warranty Process: Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements.
12. Valuing Differences: Recognizing the value that different perspectives and cultures bring to an organization.