Reception and Front of House Coordinator

**Company Description** Fairness feels good**

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

The Reception and Front of House Coordinator is responsible for our front of house services for AFCA across our Melbourne office. Our offices are located in the heart of Melbourne's CBD with a vibrant workplace culture and amazing organisational benefits. Reporting into the Senior Manager - Properties & Procurement, you will be joining a supportive, collaborative and friendly facilities team. You may come from a previous Reception or Hospitality background, or at the start of your career seeking a rewarding and challenging position.

**This position does require you to work onsite at our Melbourne office. The role is part-time at 3 days per week for a 12 month maximum term contract.**

**Typically, in this role you will**:

- Welcome AFCA staff and visitors, providing support in using the amenities of our office.
- Administer Registration of visitors in accordance with AFCA’s security and access policy
- Maintain Boardroom and meeting room facilities.
- Registration and coordination of maintenance contractors in accordance with AFCA's contractor policy.
- Coordination of daily office cleaning services.
- Organise and coordinate catering and supplies as required for meetings and events.
- Responsible for the maintenance and ordering of office stationery and other office consumables as required.
- Coordinate all incoming and outgoing courier services.
- Operate in a hands-on and people first environment with exposure to key stakeholders

**Qualifications** To be successful in this role, you will need**:

- A positive and friendly approach in line with AFCA's values.
- Reception, Concierge or Hospitality experience would be beneficial (but we are flexible)
- Excellent interpersonal and verbal communication skills.
- Strong attention to detail, ability to prioritise work and meet deadlines.
- Great organisational skills and time management skills

**Additional Information**
- ** BOSS Best Places to Work 2024** -credited for its culture, engagement and flexible working arrangements.
- ** Most Inclusive Workplace 2024** - Australian HR Institute (AHRI) Awards.
- ** Employer of Choice Public Sector and NFP**- Australian HR Awards 2023
- ** Bronze AWEI Accreditation 2024** - Recognised for LGBTQ+ workplace inclusion.
- ** Accredited Family Friendly Workplace** - Supporting work-life balance and inclusivity.
- ** Hybrid working** - Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
- ** Inclusive leave options** - Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas.
- ** Financial benefits** - Not-for-profit salary packaging to boost take-home pay.
- ** Locations** - A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices.

**To apply**

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion. Applications close Friday 23rd May.

**AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.