Manager, Client Support and Housing Services

Location: Melbourne | Southern Metropolitan

Job type: Full time

Organisation: Department of Families, Fairness and Housing

**Salary**: $127,467 - $170,579

Occupation: Community Services

Reference: VG/DFFH/COPL/SD/371560

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTQI+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.

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- The role is accountable for the day-to-day management of the Client Support and Housing Services Team
- This role is responsible for meeting organisational objectives, service delivery standards and timelines
- This role supports the strategic directions of government enabling Victorians to have suitable and stable housing

An exciting opportunity exists for a **Manager, Client Support and Housing Services** on a **ongoing** basis in the **Client Support and Housing Services, Southern Melbourne Area, South Division unit.**

The unit comprises the following teams. Complex needs team responsible for the management of complex clients and providing support for service providers, clinicians and clients seeking general information about complex needs service responses and interventions. Front End Reception which gives the first impression of the organisation. They provide a front-end interface for the delivery of client-focused services and assist clients and the wider community to access DFFH services. Front End Reception functions include managing the telephone system and front reception counters. Housing team, which manages longer-term public housing, providing tenancy and property management with a priority on sustaining tenancies, incorporating early intervention strategies and additional support to tenancies identified as being at risk. The team is also responsible for quality client service delivery at the front end of public housing services by providing services to clients seeking housing assistance.

The role is accountable for the day-to-day management of the Client Support and Housing Services Team. The role focuses on leading the delivery of agreed work plans, in collaboration with both internal and external stakeholders and staff. This role is responsible for meeting organisational objectives, service delivery standards and timelines, stakeholder expectations and clients' needs
- Leadership
- Creativity and innovation
- People management
- Strategic planning
- Self-management

**VACCINATION REQUIREMENTS POLICY**

The department is committed to providing and maintaining a working environment that is safe and without risk to the health of its workers and clients. The department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19). The department's **COVID-19 Vaccination requirements policy** **(Word) outlines the requirements for existing employees, other workplace participants and prospective employees. Subject to exceptions, only employees or other workplace participants with up-to-date vaccination status (see definitions section of the policy) against COVID-19 and who provide evidence of their Vaccination Status are permitted to work for the department outside their ordinary place of residence. For this role, you are required to submit proof of vaccination prior to commencement. Please refer to the above link for more information.

Other mandatory qualifications or requirements for this opportunity include:

- A full driver's licence is required due to the need to travel across the division to meet with staff at the various locations and to attend meetings.
- A tertiary qualification in relevant field is desirable.

For more information on the accountabilities and key selection criteria, qualifications and/or requirements for the role please refer to the attached Position Description.

**HOW TO APPLY**

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.