Client Advisor Lead

2 weeks ago

Hobart, Australia Kieser Full time

**Company Description**
If you have a passion for **financial administration** and also want to develop your **leadership skills**, then **Kieser Hobart **have an exciting opportunity for you.

We are looking for a **part time or full time CA Lead** who is open to new challenges, enjoys variety in their role, and is eager to expand their capabilities; to join our team.

The Client Advisor Lead role is an exciting opportunity to **champion** the smooth operation of the clinic, while working closely with the **NCS** and **Finance team**. The Client Advisor Lead is responsible for more **advanced administrative tasks** as well as **leadership responsibilities** to your own Client Advisor team within the clinic.

Administrative Tasks:

- Manage Accounts receivable.
- 3rd party, upfront contracts (private/TAC/Workcover) and customer outstanding amounts
- Ensuring all draft invoices are finalised
- Ensuring correct use of appointment types
- Addressing operational issues within the clinic with appropriate team members
- Bad debt write-offs recommendation / request to CL/Finance
- Weekly report analysis
- Action client refunds
- Complaint handling
- Export failed CC into Clinic manual every Thursday after payment run.
- Checking client relationship is entered and referrer information is entered and uploaded.
- Process DD runs each Thursday.
- Scan third party 1EXs & ensure there is approval, and no employer liability issues.
- Medical files
- Standard checks and Audits - Notice Boards, Front Desk Appearance, Staff room appearance, etc.

Leadership Tasks:

- Weekly/ fortnightly check in with each Client Advisor and the Clinic Leader at the clinic
- Setting weekly goals to CA team
- Roster Management for Client Advisors
- Mentor failed CC/DD space.
- Follow up the Client Advisor team on their daily checklists using the clinic guide.
- Monthly Client Advisor Lead Meeting
- Fortnightly meeting with Bookkeeper
- Lead and nurture in clinic culture
- Onboarding the new clinical team / Client Advisor Team
- Training new and existing CA team members to keep them up to date with learning and development updates, allow 2 hours a f/n minimum.
- Team Meetings - Preparing slides, Setup, etc., and present fortnightly or monthly in team FAC meetings.

**Qualifications**
- Experience in financial administration
- Ideally a minimum 1 year at Kieser
- Thorough understanding of Logic
- Passion for leading by example and exhibits the Kieser values - growing people, growing teams, reliability and it’s all about outcomes.

**Additional Information**
- ** 1-2 days CA Lead responsibilities, 3-4 days client facing in clinic.**:

- On-going role
- Open to a short term 3-month contract or longer
- Relocation assistance available

  • Client Advisor Lead

    1 week ago

    Hobart, Tasmania, Australia Kieser Full time

    **Company Description**If you have a passion for **financial administration** and also want to develop your **leadership skills**, then **Kieser Hobart **have an exciting opportunity for you.We are looking for a **part time or full time CA Lead** who is open to new challenges, enjoys variety in their role, and is eager to expand their capabilities; to join...

  • Real Estate Advisor

    2 weeks ago

    Hobart, Australia My Real Estate Advisor Full time

    **Real Estate Advisor** My Real Estate Advisor Pty Ltd Web-based business Residential Sales Full time **Up and coming and established Real Estate Agents wanted Australia-wide to help build our brand** An exciting opportunity to join our team as a Real Estate Advisor with My Real Estate Advisor. My Real Estate Advisor has access to a wide range of...

  • Client Advisor

    2 weeks ago

    Hobart, Australia Kieser Full time

    **Company Description** Kieser is an integrated Physiotherapy, Rehabilitation, Strength & Conditioning Clinic with a team of Physiotherapists, Exercise Physiologists and Exercise Scientists.** Accelerate your career in customer service and healthcare by joining the Kieser team as their new Client Advisor. This is a concierge customer service role suitable...

  • Client Advisor

    1 week ago

    Hobart, Australia Kieser Full time

    Company Description **Kieser is an integrated Physiotherapy, Rehabilitation, Strength & Conditioning Clinic with a team of Physiotherapists, Exercise Physiologists and Exercise Scientists.** Accelerate your career in customer service and healthcare by joining the Kieser team as their new Client Advisor. This is a concierge customer service role suitable for...

  • Client Advisor

    1 week ago

    Hobart, Tasmania, Australia Kieser Full time

    **Company Description** Kieser is an integrated Physiotherapy, Rehabilitation, Strength & Conditioning Clinic with a team of Physiotherapists, Exercise Physiologists and Exercise Scientists.**Accelerate your career in customer service and healthcare by joining the Kieser team as their new Client Advisor. This is a concierge customer service role suitable for...

  • Client Advisor

    1 week ago

    Hobart, Tasmania, Australia Kieser Full time

    Company Description**Kieser is an integrated Physiotherapy, Rehabilitation, Strength & Conditioning Clinic with a team of Physiotherapists, Exercise Physiologists and Exercise Scientists.**Accelerate your career in customer service and healthcare by joining the Kieser team as their new Client Advisor. This is a concierge customer service role suitable for...

  • Client Advisor

    1 week ago

    Hobart, Tasmania, Australia Kieser Full time

    **Company Description** Kieser Australia is a network of integrated Physiotherapy, Rehabilitation, and Strength & Conditioning Clinics.**Our team of Physiotherapists, Exercise Physiologists, and Exercise Scientists are dedicated to providing the highest standard of care using science and evidence-based methods to achieve the best outcome.Join the Kingston...

  • Sheq Advisor

    7 days ago

    Hobart, Tasmania, Australia Ventia Pty Limited Full time

    SHEQ Advisor (TasWater)**Date**:31 Jan 2025**Location**:Hobart, TAS, AU, 7000**Company**:Ventia**Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing...

  • Sheq Advisor

    1 week ago

    Hobart, Australia Ventia Pty Limited Full time

    SHEQ Advisor (TasWater) **Date**:31 Jan 2025 **Location**:Hobart, TAS, AU, 7000 **Company**:Ventia **Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably,...

  • People Advisor

    6 days ago

    Hobart, Australia Toll Global Express Full time

    Company Description Connecting people and communities| Driving eCommerce | Moving Australia & New Zealand With an unrivalled and expansive network, Global Express builds unique, innovative, and tailored transport and logistics solutions. From a shipload of containers full of fresh produce, urgent medical deliveries on the next available flight, end-to-end...