Customer Service Officer

1 week ago

Rutherford, Australia RSPCA NSW Full time

**About RSPCA NSW**

The Royal Society for the Prevention of Cruelty to Animals New South Wales (RSPCA NSW) is a not-for-profit animal welfare organisation. We provide a strong voice for animals experiencing cruelty and neglect. RSPCA NSW is committed to the care and welfare of animals, providing extensive professional facilities, including fully equipped veterinary hospitals and our state-wide shelter network, with approximately 500 staff across NSW to care for animals.

Why Work For Us
At **RSPCA NSW**, you’ll be part of a passionate team dedicated to improving the lives of animals, and you’ll be supported every step of the way.

What We Offer
- Generous Leave Entitlements: Enjoy a broad range of leave options, including 12 weeks of paid parental leave.
- Health & Wellbeing Support: Access a variety of mental health and wellbeing initiatives, including confidential counselling services and educational programs.
- Employee Benefits: Receive generous discounts on pet food, retail items, and veterinary clinic products and services.
- Learning & Development: Take advantage of professional development opportunities designed to help you grow and excel in your role.
- Modern Workplace: Work in a newly renovated environment with staff parking available.

Why You’ll Love Working With Us
- Be part of a team dedicated to animal welfare.
- Gain experience within a respected and reputable animal care organisation.
- Develop your customer service and communication skills in a meaningful role.
- Contribute directly to the protection, care, and well-being of animals.
- Collaborate with a passionate, purpose-driven team focused on creating a positive impact every day.

Join RSPCA NSW in its mission to prevent cruelty to animals by delivering exceptional customer service and compassion.

**Key Responsibilities**:

- Provide accurate and timely customer service support for animal care.
- Coordinate adoption and surrender processes, ensuring accurate documentation.
- Lodge cruelty complaints and escalate urgent reports to the Inspectorate.
- Ensure all animals received are appropriately identified.

**Requirements**:

- Experience in a customer service environment.
- Previous experience with animal handling desirable.
- High level of interpersonal and communication skills.
- Certificate II in Animal Handling (desired).
- Commitment to empathy and compassion for animals and people.

**Workplace Commitment**: Work Health & Safety, Equal Employment Opportunity, and a commitment to the RSPCA Code of Conduct are all central to this role.

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