Digital Product Operations Manager

**Acknowledgement of Country**:
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**The opportunity**:

- **Pave the way in this newly created role within CSIRO's Digital Office**:

- **Shape the future of CSIRO’s digital products, ensuring strategic alignment, sustainability, and impact**:

- **Enhance digital product lifecycle management practices, standards, and decision-making**

At CSIRO, our data and digital capabilities are the backbone of everything we do. As Australia’s national science agency, we unlock the power of data and digital to accelerate scientific discovery, address complex challenges, and deliver impact for the nation. Our new Data and Digital Strategy outlines our commitment to strengthen these capabilities.

This newly created role is central to turning strategy into action. You will play a vital role in elevating CSIRO’s digital products, maturing product practices, and empowering our people to achieve science impact, build trust, and benefit those we serve.

To do this, you will lead efforts to enhance CSIRO’s digital product lifecycle management and standards. You will be a trusted advisor to research leaders who oversee teams working on digital products in science programs, and you will support research teams who are actively discovering and delivering digital products.

This is a role with a clear purpose and ability to make a difference. Your work will help shape the future of CSIRO’s digital products, supporting strategic alignment, sustainability, and increased scientific impact. In turn, this delivers value for end users and key stakeholders, while advancing CSIRO’s vision to create a better future for Australia.

**Your duties will include**:

- Define and improve digital product lifecycle management. Establish a pragmatic approach to guide activities across this lifecycle. Set out expected standards.
- Establish digital product governance. Define and deliver a fit-for-purpose process for improved visibility, decision-making and outcomes.
- Introduce digital product reviews. Work with colleagues to conduct digital product assessments, in line with the research portfolio, looking at key measures of investment and impact.
- Support insights-informed digital product decision-making. Define measurement standards and appropriate metrics to evaluate performance.
- Support data and platform product maturity. This includes working with stakeholders to develop a register of key external-facing digital products to improve visibility and simplification.
- Collaborate with key stakeholders. This includes research leaders and teams, Digital Leads, Digital Office peers, and colleagues in IMT, Finance, Strategy, and external stakeholders as needed.
- Capture insights/opportunities and facilitate problem-solving. Help both mature and new teams troubleshoot common challenges encountered across the digital product lifecycle.
- Lead, influence, and coach. Champion good, better, and best product practices. Advocate for accountability and evidence-based decisions. Promote learning and continuous improvement.

**Location**:Melbourne, VIC preferred (other major Australian cities considered)

**Salary**:AU$131,113 to AU$153,639 pa + 15.4% superannuation

**Tenure**:Indefinite

**Reference**:100500

**To be considered you will need**:

- Relevant experience in similar roles delivering demonstrable impact and change (product operations, product coaching/consulting, portfolio management, and/or strategic program management)
- A mature understanding of digital products, product lifecycle management and modern product practices, coupled with an understanding of governance and strategic decision-making approaches.
- Tertiary qualification/s and/or professional certifications in relevant fields.
- Critical thinking skills, high motivation for achieving outcomes and delivering value, comfort navigating ambiguity and complexity, and a pragmatic, problem-solving mindset.
- Exceptional communication and influencing skills, ability to build productive relationships, to produce clear and compelling communications, and to navigate challenging topics with empathy and tact.
- Relevant experience in technology products in large organisations (i.e. software, data, or platforms), and/or within a science research organisation, higher education, or government agency.

For full details about this role please review the Position Description

**Eligibility**:
**Flexible working arrangements**:
We work flexibly at CSIRO, offering a range of options for how, when and where you work.

**Diversity and inclusion**:
We are working hard to recruit people representing the dive