Outpatient Officer

Your Role at St John of God Midland Hospital
- In this role, you will be responsible for coordinating the provision of high-level clerical services to the Outpatient Department.
The Position
- Provide a reception service to meet the daily requirements for outpatient services.

- Monitor and action Outpatient referrals from the Clinical Information System (CIS).
Create and maintain patient information in the Patient Administration System in a timely manner.
Monitor and manage the waitlists for all specialties and ensure patients are booked within timeframe of category and if unable to, that this is escalated to the HOD/Manager.
Liaise with rooms for the Wound Private Bookings and ensure patients are booked as per advised booking times.

- Ensure all appointments are correctly booked into WebPAS and patients are appropriately notified of their appointments.
Receive all Outpatient-related telephone calls, evaluate and initiate any action required.
Ensure all appointments are correctly booked, and patients are appropriately notified of their appointments and any costs involved.
Update and maintain Genie database as required.
Submit invoices to Private Health Funds as required.
- Position Requirements
You will have experience in varied clerical duties and reception with a strong front line and customer focus, with proven strong verbal and written communication skills with the ability to be flexible and work as part of a team.
To succeed you will have experience in the use of varied computer software packages including Patient Administration systems and MS Office products including Word, Outlook and Excel with Accurate data processing/keyboard skills. You will also demonstrate initiative and be able to organise and prioritise clerical tasks with mínimal supervision.
Previous experience with billing including the use of Genie, private health funds and eftpos would be highly desirable.
Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values.
We can offer you
- Salary: $64,355 to $69,469 per annum, plus 11.5% superannuation
A Permanent full-time position (up to 76 hours)
Discounts on hospital services & private health insurance
Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options
Free on-site parking
Access to fitness and wellbeing benefits through Fitness Passport
Innovative Professional Development opportunities
A welcoming and supportive culture
A healthy work-life balance through flexible work options, additional purchased leave & well-being programs
All applicants are asked to submit a covering letter (of no more than two (2) pages) demonstrating how you meet the above position requirements_
For enquiries contact Chloe Wenzel, Outpatient Team Leader on (08) 9462 4032.
Closing Date:10/10/2024