Group Product Manager

5 days ago

Hawthorn East, Australia Coles Group Full time

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

Want to discover opportunities that challenge you? Connect to a career that can take you places? Inspire millions of Australians to lead healthier, happier lives? eCommerce is where you’ll find the freedom, support, and inspiration to do all that and more. We’re the team at the heart of our digital transformation - the ones creating the unified experiences and inclusive services our customers want and need. Open. Innovative. Accessibility-obsessed. It’s our eCommerce team that are redefining what we do, how we do it and why. So, we can build a digital offering fit for every Australian. So, we can shape the future of retail for better. So, we can find more ways to sustainably feed our nation - today and tomorrow.

**About the role**:
As the Group Product Manager - OmniTech, you will lead a team accountable for building and executing on strategic roadmap of omni-tech solutions to deliver upon our strategic priorities across the customer journey. You will be a SME on customer data collection, curation, consent and management, working with key stakeholders across the business to leverage this data to create audiences and experiences that deliver enhanced customer and business value. You will be responsible for developing a product strategy and roadmap that delivers high quality experiences and improves business metrics.

**You will**:

- Define the product vision, strategy and roadmap
- Gather, manage and prioritise product requirements across multiple squads and ensure all are heading towards an overarching goal
- Communicate the product strategy to the team and broader Coles stakeholders
- Build and foster a world-class, high-performing diverse team
- Work closely with the engineering, experience and marketing teams to ensure that business case and customer satisfaction goals are met

***You'll need**:

- Relevant experience in Omni/Marketing tech
- Relevant experience in Retail, FMCG or FMCS
- Data driven background, with strong experience in using analytics and listening tools to help product teams better understand their customers
- Experience leveraging customer data to enhance experiences along the customer journey
- Strong experience building relationships with and influencing senior stakeholders
- Experience supporting digital channels in large, complex organisations; experience working in a digital-first organisation with a strong customer-centric focus
- Experience working in fast paced environments and comfortable with change
- Skilled n working collaboratively with engineering, design and marketing

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.

Job ID: 97230

Employment Type: Full time

LI-ECOM1 #LI-HYBRID

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