Assistant Manager

**Guide and support the team, fostering a positive and high-energy work environment while ensuring smooth Café/ Bakery operations.**:

- **Bring enthusiasm for coffee, maintaining high standards in quality, consistency, and speed while mentoring junior baristas.**:

- **Engage with customers warmly, ensuring exceptional service and a welcoming café experience every visit.**

**The Role**

As the Assistant Manager at our Bentleigh café, you will play a key role in leading a dynamic team, delivering exceptional customer service, and ensuring smooth day-to-day operations. Reporting to the National Retail Manager, you will manage a small team of 2-8 staff per shift, create a high-energy environment, and ensure we consistently exceed our customers' expectations. This is an exciting opportunity to bring your leadership and café experience to a fast-paced, community-focused venue.

**About Us**

Artisanal Holdings, better known through our iconic brands Noisette Bakery and Brasserie Bread, is Australia’s largest supplier of freshly baked artisanal bread and pastries. We proudly serve premium cafes, restaurants, and catering groups across the country.

With a national team of over 750 dedicated people, our artisanal bakeries in Melbourne, Sydney, and Brisbane work tirelessly, baking and delivering mouth-watering creations 24/7. From our famous croissants, brioche burger buns, and sourdough loaves to our innovative range of gluten-free products, there’s a good chance you’ve already enjoyed one of our delicious treats.

Now part of George Weston Foods (GWF), one of Australia and New Zealand’s largest food manufacturers, Artisanal Holdings benefits from the strength and scale of GWF's operations. GWF employs around 7,000 people across 50 sites and is home to a diverse portfolio of renowned brands, including Tip Top, DON KRC, Mauri ANZ, Yumi’s, and Jasol. GWF is a wholly owned subsidiary of Associated British Foods plc (ABF), a global leader in food manufacturing with operations in 55 countries, 133,000 employees, and an annual turnover of approximately £20 billion.

With ambitious plans for growth, Artisanal Holdings is in a unique position to leverage our local expertise and global resources, driving innovation, operational excellence, and a high-performance culture.

Join us in shaping the future of artisan baking in Australia

**Key Responsibilities**
Key areas of responsibility include
- Lead, inspire, and coach a small team to deliver top-tier service, creating an engaging and fun work environment. Ensure ongoing team training to maintain high performance standards.
- Oversee daily café operations, including opening/closing procedures, stock management, and general café flow during trading hours (6am-6pm).
- Lead by example in providing exceptional customer service, ensuring every customer has a memorable experience.
- Effectively manage labour requirements, ensuring the café is adequately staffed for peak times. Previous experience with roster writing is a plus but not essential.
- Assist with stock ordering and stocktake to maintain inventory levels, minimize waste, and ensure proper stock control.
- Regularly report to the National Retail Manager on operational performance, team progress, and any operational challenges.
- Set the standard for team behavior, customer service, and professionalism, motivating staff to meet and exceed expectations.

**About you**
We are looking for someone who has a passion for customer service and efficiency, as well as a continuous improvement and collaborative mindset. If you have the following capabilities, get in touch:

- Previous management/leadership experience in a café or similar customer-focused environment.
- Ideally, coffee experience with a preference for barista training.
- Demonstrated ability to coach and develop team members.
- Able to manage a small team (2-8) with a positive, high-energy approach.
- Availability across 7 days, with one weekend day off per week.
- 38hrs worked across 5 days, with flexible hours between café trading hours (6am-6pm).
- Experience with opening/closing procedures.
- Understanding of labour management and cost control; experience in roster writing is preferred.
- Basic stock ordering and stocktake experience.

**Why work with us?**

Join a lively and fast-paced café located near a busy train station, where every day brings new opportunities to engage with customers and showcase your skills.
- Work within a friendly, close-knit team that values collaboration, mutual respect, and personal growth. We encourage a positive and motivating atmosphere where everyone can thrive.
- As part of a growing brand, you’ll have the chance to advance your career with training and development opportunities, including leadership roles for those looking to progress.
- Enjoy a flexible mix of weekday and weekend shifts, giving you the opportunity to balance work with your personal life.

**How to apply**
Applications should include a supporting Cover Let