Store Manager

We are currently seeking an organised, proactive and driven Store Manager to join the team in our beautiful **Woodgrove** store. If you DREAM of taking the lead in retail operations, DARE to take on the challenge of developing a high performing team and CARE about providing a world-class service, then we'd love to have you join us.

**THE ROLE**

Reporting to the Operations Manager, the Store Manager is responsible for leading the store through focused ability in coaching, motivating, and team goal setting. Aligning with the Assistant Store Manager to deliver expected excellence in store performance, retail store operations and achieving our Pandora business goals.

At PANDORA we are guided by four values:
**We dream**, are visionary and go beyond the obvious. **We dare** to pursue bold ambitions with courage and speed. **We care** deeply about each other, our customers and the planet we all share. Every day we strive to be a fulfilling workplace, where each of us can thrive and contribute, where talents can grow, and **we deliver** on our promises to colleagues, customers, partners and stakeholders.

We are all ambassadors for our brand, and together we make up the Pandora community.

**Responsibilities include**:

- Responsible for positively influencing and delivering sales results
- Deliver an exceptional customer experience culture always, by ensuring the Pandora selling style is executed by all team members during every customer interaction
- Ability to motivate and drive your team to achieve outstanding metrics, both individually and team based
- Inspiring leadership skills and ability to develop your team
- Ability to resolve all customer concerns proactively, consistently and professionally
- Drive Pandora Club membership and customer loyalty through outstanding customer service, amazing customer events and a welcoming atmosphere in your store
- Ensuring that stock is managed effectively in order to maximise store sales
- Ability to effectively roster to the needs of the business, recognising the key strengths of your team to achieve maximum productivity
- Manage the day-to-day store inventory process by adherence to company policies and procedures
- Ensure the Pandora 5 Essentials of VM is consistently adhered to within your store
- Effective communication skills with the ability to adapt style depending on the audience and situation
- Adhere to company WHS policies and procedures, by both observing and practicing safe work methods

**THE INDIVIDUAL**
- You have a minimum of 2+ years experience in managing a high volume.
- Experience in leading and developing a medium team in a premium retail environment (5 -10 Brand Ambassadors)
- You have experience within a KPI driven environment and understand how to drive these for ongoing growth and success
- Proven track record of leadership and coaching of high-performing teams
- Awareness of priority management within a store environment
- Experience in onboarding, and training of all new team members
- Conducting performance reviews and upskilling team
- Experience in executing company visual merchandising standards

**THE REWARD**

We are the largest Jewellery brand in the world and our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none including:

- Generous staff discount on all Pandora products
- Opportunities for development
- Staff benefit program and incentives

**Ready to create amazing moments and build your career?**

**Then come and Craft The Incredible with us**

**Salary**: From $58,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Shift work

Supplemental pay types:

- Overtime pay
- Penalty rates

Ability to commute/relocate:

- Melton West, VIC 3337: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Leadership: 2 years (preferred)
- Retail management: 2 years (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person