Technology and Customer Experience Associate

5 days ago

Kingsgrove, Australia Bilby 3D Pty. Ltd. Full time

Are you passionate about technology and eager to kickstart a career in the innovative world of 3D printing? Bilby3D, a leading provider of 3D Printing Solutions for the engineering, design, and education sectors across Australiaand New Zealand, invites you to join our growing team at our newly expanded headquarters in Kingsgrove.

This is a fantastic **entry-level opportunity** to work in a dynamic and diverse environment where you'll gain hands-on experience with cutting-edge technology while serving customers in-person, online, and over the phone. If you're ready to learn, grow, and contribute to a team that's shaping the future of 3D printing, we want to hear from you

**What You'll Do**
- Create customer support requests using our ticketing system.
- Process customer purchases and payments across various channels (in-store, online, phone).
- Handle incoming and outgoing shipments of 3D printers, scanners, consumables, and parts.
- Inspect and document incoming goods for quality, count, and specifications in collaboration with our tech team.
- Maintain accurate records and contribute to improving processes within our established systems.
- Prepare stock for sale and ensure all workspaces are clean and organized.
- Report packaging material levels and coordinate courier bookings (TNT, AusPost).
- Collaborate with IT developers to enhance our systems and workflows.

**What We're Looking For**
- A genuine interest in technology, with a willingness to dive deep into the fascinating world of 3D printing and scanning.
- Excellent written and verbal communication skills.
- Strong computer proficiency and adaptability to new systems.
- Familiarity with courier booking systems (eParcel, ParcelSend) is a plus.
- A proactive, detail-oriented mindset with a focus on customer satisfaction.

**What We Offer**
- Career Development: Comprehensive training and professional growth opportunities in a cutting-edge industry.
- Employee Perks: Top-tier discounts on 3D printing products and consumables.
- Convenience: Free onsite parking and easy access to Kingsgrove Station.
- Inclusivity: Join a diverse, inclusive team committed to sustainability and making a positive social impact.
- Growth Potential: Be part of a rapidly expanding company with pathways for career progression.

**Why Join Bilby3D?**

At Bilby3D, we believe in fostering innovation, collaboration, and continuous learning. As an equal opportunity employer, we embrace diversity and inclusion, and see it as key to creating a vibrant and productive workplace. Our commitment to sustainability and societal improvement is at the core of our operations.

**Job Types**: Full-time, Part-time, Permanent, Casual

Pay: $48,000.00 - $62,000.00 per year

Expected hours: 37 per week

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

Schedule:

- Day shift

Application Question(s):

- Have you used a 3D Printer or Scanner before? If so, which one?

**Education**:

- Certificate I - IV (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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