Care and Support Services Manager

Full-time - Permanent
Sunshine, VIC
About Us
At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and challenges.
Baptcare is a purpose driven organisation working across Victoria, Tasmania, and South Australia. Focused on providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.
Our Values are Wellbeing, Ethics, Co-creating, Accountability, Respect and Effectiveness.
About the Role
The Care and Support Services (CASS) Manager Victoria is responsible for providing operational management, program integration and sector reform across a suite of programs that are a part of Baptcare’s community services offering across Victoria.
The role is a senior leadership role within the Community Services Victoria team and will participate in strategic planning, knowledge management, innovative practice, and reform implementation within the portfolio. The CASS Manager will drive the delivery of targeted services to improve outcomes for vulnerable children, youth, families, and individuals across Melbourne.
This role will have an additional impact through participation in stakeholder relationships, alliances, sector platforms and partnerships, promoting a business to government operations in service delivery. The role reports directly to the Operations Manager - Community Services Victoria, and indirectly to the General Manager - Community Services.
About You
You are passionate about continuing to grow your career in the Family and Community Services space coming from a leadership role. Solutions focused and up for making a difference, you align your approach to strategy to achieve organisational and divisional goals.
**You will ideally bring the following**:
Tertiary Qualifications in Social Work, Psychology, Counselling, or other relevant Human Services qualification and/or experience
Experience in people management and leadership, with a minimum of 3 years managing a large team within the sector
Key Selection Criteria
A sophisticated understanding of the complexity of Child protection, out of home care, family violence and the family support services system and the issues involved in providing services to statutory clients
Demonstrated evidence-informed understanding of child development and the impact of trauma and violence on adults, children, and young people
Proficient people manager, including ability to supervise, coach and develop staff
Strong strategic leadership and employee management skills to lead, mentor and develop programs and teams to deliver on Baptcare strategic objectives
Strong commercial acumen and business development skills
Demonstrated understanding of evidence informed/based programs and service implementation
Ability to adjust to constantly changing situations while maintaining focus on delivery and follow-through
Strategic, politically astute, with a good understanding of key external organisations, how they operate and make decisions
Knowledge of, and experience in working within a funding environment
High level of self-awareness and resilience and the ability to manage multiple demands
Strong computer skills and use of full suite of Microsoft office
Strong analytical and conceptual thinking skills; able to understand complex issues and translate them into simple, workable actions and plans
Ability to think strategically, work creatively, effectively and in an innovative manner
Highly developed skills in the ability to diagnose needs, trends and opportunities and subsequently design and implement changes that strengthen program and client outcomes
Demonstrated initiative and accountability to take a self-starting approach to leadership and management, maintaining responsibility for own actions
Stakeholder management and the ability to coach on the building of strong, credible relationships with local movements and networks, government associations, business leaders and other relevant stakeholders internally and externally
Excellent communication skills, in written and verbal English, highly impactful influencing, negotiation, persuasion and problem-solving skills
Alignment and commitment to Baptcare’s Mission, Vision, and Values
For You
Baptcare is focused on living our values, not just talking about them. You’ll find the culture at Baptcare is one of genuine respect, support, and positive intention. We work hard to achieve results through change, continuous improvement, and ongoing focus on providing the best service delivery to our stakeholders.
Work with a supportive and dynamic team.
A competitive salary, plus access to the tax benefits of salary packaging and novated leasing.
Career and development opportunities.
Access to confidential counselling and support services.
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