Ad, Ai Product

1 week ago

Sydney, Australia Optus Full time

**AD, AI Product**:
**Date**:9 Oct 2025

**Location**: Sydney, Australia

**Company**:Singtel Group

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

We’re looking for a visionary Associate Director, AI Product Management to lead AI strategy and delivery across our digital platforms.

This is a **12-month parental leave cover** role.

**The day to day**

As the Associate Director of AI Product, you will lead AI innovation efforts at Optus. Your duties will encompass:

- Driving the AI strategy and product development for AI products, ensuring alignment with Optus Customer Service.
- Leading multiple squads to develop brand new, enterprise-grade AI products.
- Owning and prioritizing AI features and solutions to deliver customer value.
- Providing quarterly business reviews of the AI portfolio and delivering committed value.
- Driving thought leadership and developing AI experiences for Optus customers across all products.
- Working with specialized AI partners to leverage capability and capacity to innovate.
- Influencing and driving collaboration across various functions to promote an AI-first ethos.

**Why you are the perfect fit for the role of Associate Director, AI Product**

We are looking for an exceptionally driven and experienced leader who has:

- Ideally proven product management experience in AI technology, with a focus on delivering commercial outcomes.
- Strong problem-solving abilities and critical thinking skills to navigate complex internal systems and processes.
- A passion for customer experience and a dedication to responsible AI.
- Strong passion to learn about, and try new AI technologies.
- Strong interpersonal skills and people management experience, empowering and collaborating with teams.
- A continuous improvement approach and the ability to adapt to change in a dynamic environment.

**What's in it for you?**
- Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
- Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
- Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
- Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
- We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
- Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
- Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
- Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

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