Operations Support Manager

23 hours ago

Bunbury, Australia Bethanie Group Full time

The Bethanie Group is a leading not for profit aged care and retirement living provider based in Western Australia. Bethanie’s continuum of aged care services includes supporting our Home Care clients to maintain independence in the comfort of their own homes.

Bethanie Home Care focuses on the empowerment of our clients to maximise their quality of life, promote healthy active ageing and facilitate community re-engagement.

**About the role**

Our Home Care leadership team have a new opportunity for an **Operations Support Manager**. Reporting to our General Manager - Community this role is responsible for leading the home care teams within the designated reporting areas of South Metro and South-West to ensure successful delivery of quality services within a client directed model of care.
- Full-time, permanent role based in our Port Kennedy home care office
- Regular travel to Bunbury / Eaton and our Support Services Office in West Perth
- This role is mainly office based, with some consideration for flexible working and the opportunity to WFH

Key duties include:

- Person-centred service delivery including identifying opportunities for change, collaborating to develop solutions and implementing change within a planned framework
- People management: providing direction and leadership to your team including supporting their performance development
- Knowledge of community resources and external relationships: including developing sustainable relationships with local networks and external agencies
- Financial management including monitoring of productivity and performance

**About you**

You will bring enthusiasm and a passion for building supportive, high-performing teams and a commitment to operational excellence within the home care sector. To be considered as a suitable applicant you will be able to demonstrate:

- Relevant tertiary qualifications
- People leadership experience: intermediate management level experience within a person-centred care context in the aged care industry
- Leadership and team development: demonstrated leadership skills for supporting and developing a home care team, along with experience in coaching, mentoring, and supervision
- Financial acumen: strong financial acumen to manage designated budgets and experience in developing and managing client budgets
- Communication and computer skills: excellent verbal and written communication skills, good computer skills, and the ability to confidently use Microsoft Word, Excel, and electronic client management system (AlayaCare or similar)

**Working with Bethanie**

At Bethanie, we are committed to being an employer of choice by creating a supportive and compassionate environment for our people and customers. As well as being part of a stimulating and nurturing work environment, you will also have access to the following benefits:

- Financial benefits: Salary Packaging up to $15,899 of life expenses per annum, $2,650 per annum for meals and entertainment and additional benefits for parking - increasing your take home pay.
- Wellbeing benefits: a comprehensive mental health and wellbeing program and free flu vaccinations each year.
- Culture benefits: welcoming team with a supportive culture; team events and an annual awards night.
- A focus on flexibility and work life balance.

**To Apply**

If you require any further information, please contact our Talent Acquisition team for a confidential discussion on **131 151**.

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