Customer Service

6 days ago


Sydney Kingsford Smith Airport, Australia dnata Full time

Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Sydney International Airport

dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. dnata is proud to offer on the job training and upskilling. This allows for opportunities for career progression and professional development

Our Mishandled Baggage services team is responsible for tracing and locating mishandled bags for a number of international carrier clients. They are also responsible for reporting on damaged bags directly back to the airline. They are responsible for efficient, safe and accurate adherence to the clients’ requirements during an aircraft turnaround and achieving required KPIs for our clients

**Position Overview**:

- Being the first point of contact for passengers at the carousel
- Checking the loading details of passengers
- Monitoring carousels for issues such as belt stoppages, passenger’s issues.
- Liaising with the below wing team for missing baggage
- Recording rush bags received
- Reporting issues to the Baggage Services Supervisors
- Creating and tracing files for missed or damaged bags.
- Forwarding/delivering of baggage to passengers.

***Selection Criteria**:

- Superior customer service, team work and interpersonal skills.
- Proven ability to work under pressure while maintaining accuracy and attention to detail.
- Ability to adhere to safety and security processes applicable to the aviation industry.
- Punctuality and reliability in attendance at work.
- Positive attitude

Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance (ASIC) and a pre-employment medical/Drug & Alcohol test.



  • Sydney Kingsford Smith Airport, Australia Star Aviation Full time

    **Introduction**: Star Aviation are Australia's most dedicated ground handler, servicing 19 different airlines across ten airports Australia-wide - we take great pride in being big enough to manage, yet small enough to care. **Description**: As a Customer Service Officer, you will provide excellent customer service and assist passengers checking in for...


  • Sydney Kingsford Smith Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. dnata is proud to offer on the job training and upskilling. This allows for opportunities for career progression and...


  • Sydney Kingsford Smith Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. dnata is proud to offer on the job training and upskilling. This allows for opportunities for career progression and...


  • Sydney Kingsford Smith Airport, Australia Star Aviation Full time

    **Introduction**: Star Aviation are Australia's most dedicated ground handing service, partnering with 19 different airlines across ten airports Australia-wide - we're big enough to manage, yet small enough to care! **Description**: As a Passenger Service Officer, you will deliver Passenger Reduced Mobility (PRM) services, assisting and guiding special...


  • Sydney Kingsford Smith Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. dnata is proud to offer on the job training and upskilling. This allows for opportunities for career progression and...


  • Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Concierge Operator****Digital Service Representative****Customer Service Representative****Newcastle Contact Centre | Newcastle, Wallsend, Warners Bay, Toronto, Cessnock, Maitland, Raymond Terrace, Nelson Bay, Singleton and Muswellbrook Service Centres**- **Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680-...


  • Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Concierge Operator****Digital Service Representative****Customer Service Representative****Gosford Contact Centre | Tuggerah, Toukley, Erina, Woy Woy and Gosford Service Centres****Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680**Digital Service Representative -**SNSW Clerk Grade 2/3- starting annual salary...


  • Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Service Officer****Grade**:Clerk Grade 5/6**Employment Type**:Multiple temporary dates (up to 18 months)**Location**:Gosford**Applications Close**: Monday 16th September 2024 [at 9:59am]**This role sits within the NSW Fair Trading Division in the Long Service Corporation team*******About the team**Fair Trading and Regulatory Services works across...


  • Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Service Officer - multiple opportunities (Ongoing)****Grade**: Clerk 5/6**Duration**: Multiple ongoing opportunities**Closing Date**: 9:59AM Monday 19 May 2025**Location**: Parramatta Offices 2-3 days per week, with hybrid and flexible working conditions available.The Long Service Corporation (LSC) manages portable long service schemes for the...

  • Passenger Services

    2 weeks ago


    Sydney Kingsford Smith Airport, Australia dnata Full time

    Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Sydney International Airport! dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the...