Customer Support Technician

1 week ago

Byron Bay, Australia Smart Energy Full time

Suitable for an ambitious IT student or graduate/customer service expert
- Casual or FT opportunity - we can work around you
- An agile & supportive workplace that values high performance & balance

Our mission is to lead Australia to net zero emissions by offering a smooth, supported, and sustainable solution to rising energy costs, assisting Aussie homeowners in their transition to
**_Smart Energy_** sources and a brighter future.

We are
**_Smart Energy_**.

From two blokes in a warehouse in Byron Bay to 11 sales offices worldwide including America and the bright and sunny UK, it is safe to say we are making a lot of noise in the industry, in just five laps around the sun. From selling solar panels to batteries to carbon-neutral energy, all the way through to virtual power plants,
**_Smart Energy_** is putting solar on the map.

**Every day, you’ll be**:

- Guiding our customers on how to get the most from their solar and battery savings
- Keeping our customers updated with the status of their solar installation
- Pushing maintenance call outs through the pipeline, and keeping our customers updated
- Editing our self-service articles and references with a focus on continuous improvement
- Updating our legendary sales team as required on their customers issues

This role will report to the Operations manager.

**You must have**:

- Minimum 1 year customer service experience - could be retail, call centre, or similar
- Experience using Google Workplace or MS Office

**Bonus points**:

- Salesforce CRM experience
- Currently studying a something aligned to renewables
- A bit of a nerd when it comes to anything IT related

**We want to hear from you if you are**:

- Available to work minimum four days a week between the hours of 8 am and 6 pm
- Passionate about solving customer problems
- Able to commute to our Byron Bay office
- Task orientated, motivated by and driven towards a completion
- Seeking a career within the Renewables space with hands on experience
- An excellent written and verbal communicator
- Excited to work for an established start-up, who have a genuine mission in mind, to save our future whilst facilitating the means to a long term investment, saving homeowners money from their pocket, allowing them to harness free energy from the sun for years to come How good is that

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