Corporate Services Clerk

**Why Baker McKenzie?**

At Baker McKenzie not only do we pride ourselves on leading pay and a great culture, joining a leading Global Law firm provides unique development opportunities to grow in a highly supportive working environment throughout all stages of your life. We know our people value flexibility around when and where they work. So we are committed to offering a more adaptable way to work, we call this BAgile. As a highly valued employee we will also provide you with an extensive range of wellbeing, recognition & benefits offerings.

For more information on our benefits click here

**The Role**

We are currently looking for a Corporate Services Clerk to join our Operations team in Melbourne.

**The Team**

Our AOR function supports and manages the day-to-day operations of the Firm, providing expert and in-market support regarding office management, office services and facilities, real estate management, risk management, and secretarial and administrative services.

**Responsibilities**

Office Services:

- Responsibility for managing office services requests for one or more office floors in a timely and effective manner.
- Ensuring stationery supplies and office equipment supplies are maintained;
- Assisting with photocopying and binding as required; Respond to ad hoc office administration requests from staff;
- Assist in the coordination of office movements and workstation sets ups, which will occur on some occasions, outside standard work hours and during weekends;
- Placing service calls as required;
- Ensures the timely processing of security cards for new employees each week;
- Attend to Post Office when required;
- Attend to hand deliveries when required;
- Processing invoices in a timely manner;
- Executes office services policy when programming floor access to each new security card; and
- Liaises with Building management on any issues relating to security card programming.

Matter Management (Records):

- Respond to folder registration requests (including printing, scanning and dispatching bar coded file labels) on a daily basis;
- Assist with all requests for retrieval of off-site boxes; and

Mail Room:

- Assisting with the processing of incoming/outgoing mail including couriers and faxes;
- Assisting with the delivery of mail in a timely and accurate manner;
- Liaise with secretaries, lawyers and partners on all aspects of the mail process; and
- Supply and record visitor and employee day passes.

Courier Desk:

- General responsibility for all incoming and outgoing couriers;
- Coordinate the processing and delivery of couriered mail in a timely manner; and
- Assist with daily courier runs.

**What we're looking for -**
- Previous experience providing support in an office or team environment is preferred but not essential;
- VCE or equivalent qualification preferred but not essential.

Key Skill Areas:

- Possess clear verbal and written communication skills; Demonstrates strong customer service skills.

Technical knowledge:

- Demonstrates technical and professional knowledge relevant to the role;
- Understands how to get things done within Baker McKenzie; Is able to analyse situations and information;
- Make suggestions and recommendations;
- Seeks feedback and takes action to improve own performance; Is keen to learn and develop.

Work Standards:

- Well presented for a corporate environment; Takes personal responsibility for tasks; Demonstrates a proactive approach; Consistently produces quality work; 'Can do' attitude;
- Completes all tasks to a high professional standard; Maintains Baker McKenzie standards.

Time and Work Management:

- Punctual and reliable;
- Effectively prioritises tasks and manages time;
- Consistently meets deadlines;
- Assists with urgent work outside standard hours (when required);
- Ensures Supervisor/Manager is kept up to date with progress.

Project Management:

- Manages day to day responsibilities as well as relevant projects; Leverages available resources;
- Able to work under pressure and remain focused;
- Meets project deadlines or negotiates necessary changes; Keeps stakeholders up to date with progress.

Attitude and Approach:

- Consistently demonstrates a positive attitude and approach; Demonstrates enthusiasm and dedication;
- Consistently displays initiative by finding own work and assisting Supervisor/Manager without instruction.

Service Orientation:

- Focuses on the needs of internal and external clients/contacts where relevant;
- Builds relationships with stakeholders;
- Maintains a courteous and professional manner in all dealings.

Communication:

- Able to communicate (written and verbal) effectively and clearly; Able to present information concisely and professionally;
- Deals with sensitive information in an appropriate manner.

Teamwork:

- Contributes to the effective functioning of the team;
- Sought by others for advice and support; sets an example; and
- Demonstrates flexibility in standard working hours to assist coverage.