Customer Connect Operational Lead

**About us**

You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training.

We’re proudly Australian-owned, with a long history of supporting customers to deliver major projects, and an exciting future focused on digital transformation, sustainability and growth.

At Coates, we understand that we’re nothing without great people. So, you don’t just work for us, we work for you. We’re here to support and equip you with great training and development, flexible work options and a positive team environment to help you build your career from the ground up or take it to the next level.

**Your new role **awaits**

It is critical to the success of Coates’ strategic technology programs, ensuring that organizational projects meet time and budget objectives and increase employee adoption. With a clear vision of expected outcomes, you will work closely with Coates Leadership Teams to recommend, implement and monitor process changes which enable an enhanced digital customer experience. You will also be responsible for maintaining a deep understanding of processes employed and influence ways of working by developing and supporting appropriate change management techniques. This role will a focus on the

A typical day will include:

- Developing structured change programs and change management strategies and plans to ensure the success of IT Projects.
- Planning to anticipate and minimize resistant behaviours from stakeholders impacted by changes and developing counter strategies to foster positive acceptance of change
- Supporting Project Managers and project teams to integrate change management activities with their project plans.
- Leading BA’s, developers and others in the development of UI tools that enhance changes to operating systems
- Assisting in establishing functional specifications to meet project objectives.
- Participating and assisting with testing of operational changes
- Establishing and maintaining cross-functional relationships, troubleshooting and providing answers to functional issues.
- Preparation and presentation of training sessions on change management
- Acting as a coach for senior leaders and executives and help them fulfill the critical role of change management sponsor or champion.

**What you’ll bring to the role**
Ideally you will have:

- Ability to coach, mentor and motivate staff
- A deep understanding of project and change management theory and principles
- Advanced understanding and certification in Agile/SCRUM methodologies
- A sound understanding of applied technology and product development
- Strong communication (verbal and written) and interpersonal skills, with strong influencing skills with people at all levels
- Effective time management and organisational skills and the ability to thrive in a fast-paced environment
- An ability to operate effectively and efficiently across multiple work streams.
- A demonstrated track record of evaluating process improvements
- Strong commercial acumen

**What you’ll get in **return**

As part of our team, you’ll enjoy a range of perks and benefits including:

- ** Competitive remuneration **(because we value great work and believe it should be rewarded)
- ** Flexible working arrangements **to help you balance your work life with your home life****:

- **Purchased extra leave program** if you want some more time to do the things you love
- **Discounted hire equipment** so you can finally finish that home reno job
- ** Supportive and inclusive team culture** that empowers you to do your best work
- ** Employee Assistance Program (EAP)** for professional and confidential counselling and support
- ** Volunteering opportunities** through the Coates Foundation so you can connect to your community

**Why Coates?**

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included. So, we’re proud to be implementing our second Reconciliation Action Plan (RAP) and working to continually improve gender representation and the development of our future female leaders via our annual LEAP program.

Safety always comes first at Coates. Our safety-driven processes and policies aim to ensure all stakeholders go to work and return home safely to their families and communities.

And to deliver on our wider people and planet responsibilities, we’re committed to achieving net-zero greenhouse gas emissions and supporting our national charities and local communities through the Coates Foundation.

**Ready to apply?**

Diversity and inclusion are at the heart of our culture. We’re committed to continually increasing the diversity of our workforce, including leadership levels. We actively encourage all people to apply.

**Coates. **Equipped for you