Gaming Manager

*Cambridge Tavern i

seeking a Gaming Manager to j

n the tea
- t Cambrid
- Tavern.* *Jo
- escription* Th
- aming Manager will b

expected to support th
- anagement Team an

occasion d
- tise for them. Their key fu

tions are:

- Responsib
- ty to gaming operations an

ther gaming related prom

ions
- Supporting and managing the gaming team to provide the best customer experience.
- Take action to implement the security of the venue when duty managing.
- Optimising the efficiency of the gaming operation, ensuring that there is sufficient availability of gaming products, and that occupancy is encouraged by creating an environment where customers are comfortable to play. *Customer Service* The Gaming Manager will be responsible for:

- With the rest of the gaming team to encourage punters to play to drive gaming machine occupancy and drive turnover.
- Adopting and implement the agreed customer service standards set at the Cambridge Tavern.
- Engaging with customers, build relationships, listen to their views.
- Have sound knowledge of VIP punters and develop strategies to create exclusivity for these VIPs.
- Treating all customers with respect, recognising the customers as individuals and anticipate their needs.
- Resolving issues and disputes in a fair and equitable manor by using all available information, reaching decisions that treat customers consistently and fairly.
- *Having an in-depth knowledge of customer activity by regularly communicating with the licensee
- * *Ensuring gaming service is adequately available to patrons based on the number of staff assigned on shift by liaising with rostering managing* *Team Development* The Gaming Manager will be accountable for:

- Leading the gaming team by role modelling a customer service ethos.
- Improving the ability of the team to resolve customer issues immediately without needing to ask their manager on duty.
- Providing absolute clarity of performance expectations supported with effective feedback, coaching and being open to challenge where this can improve performance.
- Implementing ongoing daily coaching, every day, to create an environment where continuous improvement is an expectation.
- Relating customer feedback to the team in a way that empowers individuals to improve customer service.
- Supporting the delivery of centrally generated development activity. Compliance and Security The Gaming Manager will be required to:

- Monitor the gaming room to establish that those procedures in the ‘Gaming Manual’ are being followed.
- Comply with all agreed procedures, guidelines, and manuals to the required standards.
- Be vigilant in areas/incidents that could lead a threat to the security of the staff, customers or company assets and licensee of their concerns.
- Regularly inspect the gaming equipment to maintain the secure operation of EGMs & where irregularities in the equipment are discovered, ensure they are reported and rectified. *MUST HAVE VALID RSA & RCG & ARCG* Successful applicants must possess these attributes;
- *An understanding of delivering great customer service*
- *A people first attitude*
- *Genuine and engaging personality*
- *A desire to learn and succeed everyday*
- *Attentive and able to work with urgency*
- *Integrity is at the core of everything you do*
- *Takes pride in their work with a high attention to detail*
- *A team player*
- *Experience working with gaming systems and technology*
- Day shift
- Evening shift
- Rotating roster
- Weekend availability Supplemental pay types:

- Performance bonus Experience:

- Gaming: 2 years (preferred) Licence/Certification:

- NSW RSA and RCG (required) Work Location: In person