Barista and Head Barista

**Employment Type**:Ongoing/Non-Ongoing

**Classification**: Parliamentary Service Level 1

**Closing Date**: 11:30pm AEDT, 21 July 2025

**The Opportunity**:
The Department of Parliamentary Services (DPS) is seeking skilled and service-oriented Baristas and Head Baristas to join the APH Catering and Events team at Australian Parliament House.

This is a unique opportunity to work in one of Australia’s most recognisable venues, where you will enjoy a competitive salary, free parking, and complimentary gym membership. As part of a professional and supportive team, you will contribute to the delivery of high-quality coffee and beverage services across several retail outlets, including the Staff Dining Room, Queens Terrace Café, Coffee Hub, and Coffee Cart.

The APH Catering and Events team is responsible for providing consistent, high-standard food and beverage services to parliamentarians, staff, and visitors. We are proud of our commitment to quality, professionalism, and customer satisfaction. Whether you are an experienced barista or ready to step into a leadership role as Head Barista, this is an opportunity to be part of a team that values excellence and collaboration.

**Who we are looking for**:
We are looking for enthusiastic and experienced hospitality professionals who are passionate about coffee and committed to delivering exceptional service in a fast-paced, customer-focused environment.

To be successful in these roles, you will demonstrate:
For Baristas: At least two years’ experience preparing and serving high-quality coffee, with a strong understanding of coffee equipment and brewing techniques

For Head Baristas: A minimum of three years’ experience in a similar role, with demonstrated leadership skills and the ability to train and support a team

A strong customer service focus, with the ability to engage professionally and courteously with a wide range of stakeholders

Sound knowledge of food safety and hygiene practices, including HACCP requirements

Excellent communication skills and a collaborative approach to working within a team

If you are passionate about coffee, take pride in your work, and are ready to contribute to a high-performing team in a prestigious setting, we encourage you to apply.

**Job Specific Requirements**:
A current Responsible Service of Alcohol certificate. If not currently held, this certificate must be obtained and be maintained.

Qualifications in hospitality or retail catering are highly desirable, showcasing your dedication to the industry are highly desirable.

The occupant of this position must be willing to work according to a roster and work overtime if required. Penalty and overtime rates apply.

The occupant of this position is required to wear a uniform as directed and present in a professional manner at all times when on duty.

The successful applicant will be required to obtain and maintain a Baseline Vetting (Protected/Restricted) security clearance.

**Duty Statement**:
**Classification**:Parliamentary Service Level 1

**Branch**:Commercial Operations

**Section**:APH Catering

**Immediate supervisor**:[Recruitment insert supervisor position title]

Under limited/general direction undertake duties in accordance with the agreed standards for the Parliamentary Service Level 1 classification. The duties will include, but are not limited to, the following:
1. As a member of the DPS Catering Team, assist with the delivery food and beverage services at Australian Parliament House for:
a. Staff Dining Room
b. Queens Terrace Café
c. Coffee Hub
d. Coffee Cart, and
e. in other outlets as required

2. Prepare and serve high-quality coffee and other beverages, ensuring consistency and excellence in every cup.

3. Follow service level standards and standard operating procedures to ensure delivery of food and beverage services is of a high standard and meets stakeholder needs.

4. Ensure a high standard of customer service is maintained at all times. Address customer inquiries, feedback, and complaints promptly and professionally.

5. Maintain knowledge of food handling and WHS practices and contemporary hospitality industry trends.

6. Maintain a professional rapport and working relationship with fellow team members, stakeholders, building occupant’s and visitors.

7. Other duties as required.

Additional duties for Head Barista (PSL 2), but are not limited to, the following:
8. Supervise and deliver barista training for the front of house team.

9. Provide accurate and current information to team members on APH Catering/Front of House procedures, guidelines, and policies.

10. Work closely with Retail Supervisors to develop and maintain a motivated and high performing team committed to providing a consistent, efficient, and friendly service for customers, and exceeds customer expectations.

11. Have accountability for the completion of allocated tasks within required timeframes and in compliance with set procedures.
- Employees of DPS are required to be able