Customer Service and Logistics Officer

1 week ago

Bella Vista, Australia KERNEOS AUSTRALIA PTY LTD Full time

**Role Summary**

**Imerys is a world leader in mineral-based specialities, creating speciality solutions that improve everyday life. Our success is built on our people and creating an environment where our 18,300 employees around the globe can thrive.**

**Kerneos Australia is currently seeking a qualified Customer Service and Logistics member to join our exciting and close-knitted team based in our plant at Norwest.**

**The Role**

**As part of the role, you have a wide range of task and functions to which assist not only our customers but also the wider organisation;**

**Some of the key areas are**

Outbound order fulfilment processing
- Receive customer order, verify and input to the system.
- Arrange suitable transportation from warehouse to customer.
- Ensure correct documentation is attached to the shipments.
- Monitor order status and ensure all relevant parties are made aware of potential problems.

Customer service
- Assist customers’ enquiries and feedbacks related to orders.
- Establish and maintain good working relationships with customers.
- Lead the collaboration with the 3rd party service providers and internal parties to ensure smooth and on time delivery.
- Provide assistance for urgent orders out of working hours / during holidays.

Stock management and Inbound order processing
- Ensure stock modules are accurately maintained at all times using appropriate software systems and procedures.
- Monitor demand against available stock level on a regular basis and advise involved parties of potential supply issues.
- Liaise with plants or external suppliers for inbound replenishment orders and follow up until goods are delivered to the assigned warehouse.

Reporting and administration
- Prepare regular and ad hoc reports.
- Ensure billing support documentation is accurate and sufficient for payment processing.
- Other general administrative functions.

The successful applicant would ideally meet the following.
- Would have 2 years Administrative experience and/or Certificate III qualification,
- Able to work to adapt to flexible time requirements,
- A motivated individual with the able collaborative as well as autonomous as required by nature of the tasks or deadlines required to be met,
- Previous work experience in customer service in a wholesale environment,
- Word and Excel Skills / Google Docs and Google Sheets Skills - moderate
- Prior experience working with CRM or Sales management systems.
- Autonomy e.g. organizes and completes work
- Confident and articulate, with excellent communication skills
- High level of English proficiency.
- Have rights to work in Australia.
- Drivers licence.

Applicants for this position must be currently residing in Australia or be legally entitled to work in Australia.

Please provide an up to date resume for our consideration.

**Job Types**: Part-time, Fixed term, Full-time

**Salary**: $27.00 - $30.00 per hour

Schedule:

- Fixed shift
- Flexible hours
- Monday to Friday

Supplemental pay types:

- Overtime pay

Application Question(s):

- Do you have experience in outbound order fulfilment processing?

**Experience**:

- Administrative: 2 years (required)
- customer service: 2 years (required)

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