Director Cashier Services

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As our **Director Cashier Services**, you will lead the cashier services and count functions, drive improvements, and ensuring consistency in processes and controls. You will continue to strengthen the platform for managing cash operations, ensuring compliance with all regulatory requirements, and protecting business assets.

This is a fantastic opportunity where you will lead a diverse team, drive critical initiatives, and contribute to the growth and success of The Star Gold Coast.

**A few of your responsibilities**:

- Develop and lead the implementation of business plans, strategies and activities to drive efficiency, transparency, control, and productivity
- Use analytics and industry best practices to identify opportunities for business improvement focused on cash management optimization and compliance
- Ensure redesigned processes meet the requirements of relevant state regulators and the AML/CTF requirements
- Collaborate with cross functional teams ensuring alignment of strategies
- Lead the selection, training and development of a large and diverse team

**What we will be looking for**:

- Demonstrated experience in a senior leadership capacity in the Casino Industry with both strategic and tactical planning skills
- Proven people management experience including driving team member engagement, capability, development and managing performance
- Ability to develop productive relationships with key stakeholders and influence to inspire change
- Detailed understanding of all relevant statutory requirements, company policies, and procedures, including Anti-money Laundering and Counter Terrorism Financing
- Tertiary qualifications in a commercial or business field, Gaming Management or Accounting desirable
- Currently hold or ability to obtain a KE (Key Employee) license

**About you**:
With your proven exceptional interpersonal skills, strategic acumen, and a deep understanding of AML & CTF policies & procedures, you will set up for success to deliver an unparalleled guest experience.

Your role will be pivotal in shaping the success of our Cashier Services at The Star. Join us in making a difference.

**What we can offer you**:

- Complimentary meal on site every day including hot meals, sandwich bar and more
- Discounted parking available
- Up to 30% discounts across award winning restaurants and accommodation
- Career development, training, and courses via The Star Academy - limitless career opportunities
- Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
- Supportive leadership team
- Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- Opportunity to work with elite professionals and assets

**_Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._**

**Our culture**

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = **Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care**.

The Star was awarded **WGEA Employer of Citation for Gender Equality** (2022-24) and has been recognised as a **2025 PLATNIUM Employer**by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

**It’s your time to SHINE**

Click on the link below to make your next career move with The Star.