Stock / Inventory Control / Customer Service

6 days ago

Geelong, Australia Sproutwell Greenhouses Full time

Breakwater
- Monday to Friday

Sproutwell Greenhouses is a family-owned and operated business that enjoys helping gardening enthusiasts and commercial growers achieve their vision. Widely recognised as being Australia’s largest supplier of backyard polycarbonate greenhouses and glasshouses.

Our products include Greenhouses, Glasshouses, Outdoor Rooms, Cedar Hot Tubs, Sauna’s and Garden Décor

A vacancy for a full time Stock Control / Admin Assistant operator has been created in our Head Office in Breakwater

**Your role**:
Customers order our products across multiple channels such as online, phone, in showroom etc and stock shipments are often sold out long before they arrive. As such, maintaining accurate stock information and keeping customers, sales, admin, and management up to date is one of the most critical functions in our business.

Reporting to the team manager, as an integral member of our admin team and working closely with the warehouse you will be responsible for ensuring stock is allocated to customer orders as well as ensuring customers are kept up to date with back ordered items, shipping delays etc.
- Hours are Monday to Friday 8.30 to 5.00pm ( this is a salaried role with an expectation of reasonable additional overtime hours expected within your remuneration in order to get the job done)
- Manage all stock via MS Excel and the inventory system.
- Answer phones and attend customer inquiries as to the status of their order.
- Manage back orders and update customers.
- Keep sales team informed of customer stock allocation and availability with regular reporting
- Reconcile orders via all channels and maintain website information to ensure customers are accurately informed as to stock availability when they order online.
- Maintain pricing for website and Inventory Management System
- Prepare reporting of outstanding customer balances to Accounts function.
- Ensure customer orders have been completely fulfilled and entered.
- Booking in freight and freight management

**You will have/be**:

- Demonstrated experience in stock control and inventory administration in an online retail environment.
- Excellent knowledge of Office 365 suite along with experience using a Customer and Inventory Management System. Experience in DEAR and/or CIN7 highly regarded.
- Excellent verbal and written communication and negotiation skills
- Meticulous attention to detail and quality standards within set time frames - accuracy whilst meeting deadlines is the most important component of this role.
- Exceptional prioritising, time management and organisational skills - we must be able to rely on you to get the job done.
- Sound problem-solving skills, initiative, and the ability to think outside the square when faced with challenges
- The ability to work autonomously however also, take direction
- An awesome attitude and above all, a passion to see that the customer is always looked after

If the opportunity to work with a local Geelong success story that is progressive and innovating amazing products excites you then we want to meet you. Hit the “Apply” button and attach your resume along with a cover letter demonstrating your ability to meet the above criteria.

No recruitment agencies please.

**Job Types**: Full-time, Permanent

Pay: $60,000.00 - $75,000.00 per year

Schedule:

- Day shift

**Experience**:

- Microsoft Excel: 2 years (required)
- inventory management: 2 years (required)

Work Location: In person

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