Creative Operations Manager

**Location**: On-site, in Mount Eliza Office, Mornington Peninsula
**Days**: 2 days per week to start (with potential to grow over time)
**Remuneration**: Pro-rata of $65,000-$80,000 per annum plus superannuation

**About Us**

We are a strategy-led creative, founder-led marketing, and AI consultancy that blends intelligence, empathy, and design thinking to help brands communicate with clarity and impact. As a solo operator, we collaborate with a network of consultants and creative specialists to deliver thoughtful, high-quality marketing outcomes for our clients.

We’re now seeking an experienced, proactive operator who can bring structure, clarity, and momentum to the way we manage projects, people, and processes — helping translate vision into execution.

**The Role**

This is a hands-on, collaborative role for someone who thrives on bringing order to creative environments. You’ll work closely with the founder and marketing strategist to manage day-to-day operations, coordinate consultants, and ensure that client projects run smoothly and efficiently.

You’ll also help evolve our systems — refining workflows, integrating automation (in collaboration), and supporting the business as it grows.

**Key Responsibilities**

**1. Project & Operations Management**
- Set up and manage projects using our core systems — ClickUp, Notion, and GoHighLevel.
- Track and report on timelines, deliverables, and priorities to support internal resource planning.
- Maintain visibility across all client and internal projects, ensuring deadlines and quality standards are met.

**2. Consultant Coordination**
- Coordinate external consultants — from briefing and timelines to agreements and quality standards.
- Support price negotiation and project scope management.
- Monitor project progress to ensure alignment with budget and time objectives.

**3. Workflow Management**
- Review and document workflows within our core apps to identify and implement process improvements. Work collaboratively with founder to test and integrate automation and AI tools (supporting with set-up and implementation once direction is agreed).
- Maintain and refine our internal documentation and process libraries.

**4. Business Operations & Growth Support**
- Manage scheduling of client deliverables and day-to-day operational tasks.
- Work with the Director to support client onboarding and sales process development.
- Help ensure internal systems, templates, and communication channels are streamlined and up to date.

**5. Optional: Marketing Support**
- Assist the founder with content creation, scheduling, or campaign coordination.
- Support the setup and management of media calendars and Meta ads. _(This area can grow depending on your skills and interest.)_

**About You**

You’re organised, forward-thinking, and motivated by improving how things work — not just keeping them running. You bring both structure and sensitivity, understanding how to support creative people without stifling their flow. You have a strong sense of accountability, a sharp eye for detail, and a calm head under pressure.

**Strengths & Experience**

You’ll bring a mix of technical fluency, business acumen, and marketing awareness — the kind of all-rounder who keeps things moving without needing constant direction.
- **Attention to detail** — you notice what others miss, ensuring accuracy across tasks, timelines, and communication.
- **Forward-thinking** — you anticipate needs, plan ahead, and see potential roadblocks before they become problems.
- **Risk mitigation** — you balance momentum with sound judgement, reducing the chance of things slipping through the cracks.
- **Time management** — you’re adept at juggling multiple priorities and moving parts without losing focus or quality.
- **Technically capable** — you’re confident navigating digital tools and enjoy learning new systems, integrations, and automation processes.
- **Business-minded with marketing understanding** — you grasp both the operational and creative sides of marketing, aligning process with purpose.
- **Collaborative communicator** — you follow through, bring others along, and ensure clarity in every interaction.

**Why Join Our Team**

You’ll be part of a small, values-driven business that blends creativity with intelligence and empathy, working in a way that is in the lead for small businesses integrating AI into their marketing. This is a rare opportunity to help shape how the business operates and grows — building systems that reflect clarity, quality, and purpose.

The role begins at two days per week, with room to evolve — whether that’s expanding into marketing support, refining our sales process, or developing broader operational leadership as the business scales.

**How to Apply**

**Job Type**: Part-time

Pay: $65,000.00 - $80,000.00 per year

Expected hours: 16 per week

Work Location: In person