Marketing Automation Manager

Provide best practice guidance to assistance to marketing teams and other group brands- Experience Hybrid working arrangements in a flexible environment- Permanent opportunity

We're REA
- REA Group

is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business, specialising in property.

With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.

Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to be named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

Where the team fits in

The Marketing Automation Manager sits within the Marketing Automation and Enablement team - which is a part of the broader Audience & Marketing team.

The Marketing Automation and Enablement team is focused on creating the capability to enable relevancy and personalisation of experiences for consumers and customers enterprise-wide, through the development of people, processes and martech.

We operate as a Centre of Excellence, providing operational and technical best-practice guidance and assistance to marketing teams and other group brands using martech platforms like Braze, HubSpot, SFMC or others, as required by the business.

What the role is all about

The Marketing Automation Manager supports REA’s success in the following ways:
Campaign management and builds:
- Define and refine business requirements for more complex campaign and personalisation use cases-
- Manage and maintain audience segmentation frameworks, audience and segment creation-
- Development of thorough QA test plans and effective bug/issue resolution

Data management:
- Working with Campaign Managers, Specialists and the Audience & Personalisation team to define new data or integration requirements

Reporting:
- Support with enabling business reporting solutions- Monitoring channel health and message volumes- Campaign tracking code framework management, maintenance and implementation

Skills & training:
- Provide capability and technical training for Lifecycle Engagement team members- Support with onboarding new team members and provide ongoing technical campaign support to Campaign Managers and Specialists across the group- Sharing marketing automation learnings, new developments and efficiencies across the business by sharing knowledge with key stakeholders and presenting in REA guilds/forums

Operational excellence:
- Participate in sprint planning and support with delivery management- Support cross-functional marketing automation initiatives or best practice share sessions- Identify, optimise and develop efficiencies in operational ways of working- Participate in external educational share sessions with other organisations looking to adopt Braze best practices

Solution design:
- Consult and work closely with product and tech stakeholders on ensuring we implement marketing and automation/Braze best practices- Braze platform new feature implementation and roll out/team adoption plans

Platform management:- Spam and privacy compliance- Maintain thorough documentation practices - owning and optimising core git repos to ensure technical and campaign documentation is discoverable/accessible for key stakeholders.- SDK upgrade delivery support with relevant stakeholders- Code framework maintenance

Experimentation:
- Support the development and optimisation of our experimentation framework- Ensure implementation of experimentation best practices

Who we’re looking for- Great attention to detail and technically strong in all aspects of marketing automation, data integration, campaign creation and production.-
- Experienced and confident in Braze (or another omni-channel platform) where you have been the go-to for anything technical.- Has extensive experience using various programming/templating languages such as HTML, CSS, JavaScript, Liquid etc- Perseverance in solving problems, good at thinking on your feet and would happily troubleshoot HTML, campaign or data issues- Someone who is confident managing multiple priorities and effective at communicating out to stakeholders to manage expectations.- Forward thinking mindset - always thinking of the bigger picture and factoring how decisions made today will impact longer term ways of working.- Willing to question or challenge when you can see a better way of doing things Always looking to continuously improve- Has a desire and willingness to help others - will happily share any knowledge and learnings within the marketing team and cross-functionally.- Passionate about