Order Management Team Lead

Position Summary

Turn your dreams into reality, create the unthinkable and #ReImagineYourFuture.

Samsung is one of the most successful and fastest growing technology companies in the world. We approach everything we do with the spirit of a ‘joyful pioneer’- daring to defy barriers and striving to excel limits. At the heart of our DNA is the pursuit of excellence and bringing innovation to everyone, faster than anyone.

We are an extremely dynamic business, launching an incredible number and range of new products every year. We also firmly believe that our product ecosystem and portfolio of innovation set our brand apart.

It is the creativity and diversity of the people who work at Samsung that has made us one of the world’s most innovative companies and our people continue to drive our innovation forward. We have a passion for what we do and we employ like-minded people who want to continue to foster an open and collaborative environment in our business and with our partners.

The Opportunity

Role and Responsibilities

Order Desk Team Management:
- Lead and supervise the Inbound and Outbound Order Desk Team, providing guidance, training, and feedback to enhance productivity

Order Management:
- Manage all aspects of Order Management, including order entry, validation, allocation, invoicing, and shipping for accurate and timely execution

Order Issues Handling:
- Coordinate with sales, Supply Chain Management (SCM), and warehouse teams to resolve order-related issues like discrepancies, changes, cancellations, and expedited requests- Collaborate with the Accounts and Logistics Departments to address delivery and invoice problems- Handle escalated inquiries and complaints regarding orders by working closely with the sales team and SCMs to provide timely resolutions

Process Improvements:
- Develop and implement standard operating procedures to streamline Order Management processes and boost efficiency- Monitor and analyse order processing metrics (e.g., cycle time, accuracy, fulfilment rate) to identify areas for improvement and implement corrective measures.- Work with Process Improvement/IT and other stakeholders to identify and implement system enhancements or automation solutions for improved order management efficiency and accuracy

Compliance and Reporting:
- Ensure adherence to company policies, procedures, and regulatory requirements concerning order processing and customer data privacy.- Provide daily, weekly, and monthly reports on orders and overall reconciliation

Skills and Qualifications

**Requirements**:
- 3-5 years of experience in sales order desk/order management as a Team Leader or someone looking for their next step up into a team lead role. Open to consider experience in Customer Operations Lead, Sales Administration or a similar role- Open to industries such as FMCG, Computer Hardware, Consumer Electronics, Consumer Goods or a similar industry- Experience handling confidential information and sensitive matters related to pricing and new product launches- Demonstrated track record of leading teams and implementing processes and policies- Highly desirable working experience with SAP/ERP and has strong excel skills- Strong management and team leadership skills and confident with strong decision-making abilities- Excellent verbal communication and people management skills

What sets us apart from the rest?

A global leader in all things innovation - this opportunity will fast track your career. You’ll be joining a talented team of energetic, passionate and hardworking people that are committed to the customer and delivering solid results. We will give you the tools to help nourish your development, wellbeing and fast-track your career:
- Want to be more active? We've got you covered for discounts across selected gyms OR virtual fitness to workout at home- Prefer driving to work? We offer free on-site parking- We give great discounts across our products as well- We also care about your personal development and have learning platforms & workshops available for you.- We've got some pretty fun team-building events too- Hybrid working (1 day working from home per week)

Think you’ve got what it takes? Join us now and Re-Imagine Your Future

LI-Midsenior #LI-SEAU