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Reservations Consultant

2 weeks ago

The Rocks, Australia Hunter St. Hospitality Full time

Access to Courses & Upskilling Programs via a Learning Management System
- Paid Community Service Leave | Mental Health Programs
- 25% Food & Beverage Discount l Weekly Payroll

We have an opportunity for a Casual **Reservations Consultant**to join the team to support all Pacific Hunter Group venues with guest enquiries.

Reporting into the Head of Reservations & Revenue, and based in Head Office (The Rocks), this role will be instrumental in the pre-arrival aspect of the guest journey.

**About the Role**

The Reservations Team are the first point of contact for our guests and focuses on working with the operations team to create a memorable dining experience for our guests.

The operating hours for the team is 9.00am-9.00pm Monday
- Sunday, with a rotating roster.

Key responsibilities of the role include:

- Updating guest information and assisting with any booking amendments in Seven Rooms
- Creating Event Orders for group bookings, liaising with the operations team
- Being passionate about our products and seeking up-selling opportunities
- Using Outlook, Seven Rooms and Excel Programs

**What we are looking for**
- Previous experience in a reservations or communications role is preferred
- A customer service expert that can deliver exceptional service over the phone
- Excellent communication and administration skills
- The professionalism and confidence to resolve or escalate guest complaints
- Previous experience using a restaurant or hotel booking system required
- Flexible availability across 7 days

**What we offer**
- **Career Progression**: We offer ample opportunities for advancement within a high-profile hospitality group.
- **Employee Perks**: Enjoy discounts of food and beverage as well as private health insurance.
- **Supportive Environment**: We prioritize your well-being with an Employee Assistance Program and ongoing professional development.