Customer Services Consultant I North Rocks I Ftc

3 days ago

North Rocks, Australia Bupa Full time

**About the Home**

Bupa North Rocks is a modern care home set in a historic outer suburb of north-west Sydney surrounded by beautiful bush scenery and local reserves. It nears Lake Parramatta, North Parramatta shops and Westmead hospital. It consists of 124 beds, with various care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.

**What’s in it for you?**
- We set you up for success from the get-go with our dedicated Induction program
- Supportive, collaborative, and caring team culture
- Continual learning and development opportunities
- Discounts on Bupa Products - insurances, optical, dental
- Exciting benefits on offer from our Bupa Partners
- Internal transfers across our care homes

**The Role**

Exciting opportunity for a dynamic, experienced business administrator to partner with our General Manager as part of the care home leadership team at our North Rocks Care Home.

As Customer Service Consultant, your role will be crucial to the success of the operation of the home. Supporting the employee experience, you will work across the following functions: rostering and pay, training/compliance and Human Resources.

**Customer Service Consultant role will be offered as full time 6 months fixed term contract with view to**
**permanency**
**.**

**Some of your duties will include**:

- Supporting Recruitment Activities
- Rosters
- Payroll support
- Shared reception duties as the face of the care home

**About You**
- Minimum of a Cert III in Business Administration or equivalent experience
- Previous experience gained in a similar admin/customer service role
- Patience - working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition
- You might be speaking to a worried family, or a confused resident, and although you can’t always provide answers, you can reassure and follow up
- Intermediate to advanced skills across the MS Office Suite
- Highly developed organisation and time management skills - prioritisation and self-direction is key in this role
- Knowledge of Kronos/payroll systems/admin requirements in the Aged, Health Care or regulated industry is advantageous

**Culture**

We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.

**How to Apply**

Bupa Villages and Aged Care is a NDIS approved provider. As part of the NDIS scheme, employees working within a NDIS facility, in a risk assessed role, must have a completed NDIS check. This is part of compliance and needs to be completed prior to commencement.

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.

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