General Manager Aged Care Kilsyth Location

At Australian Unity we are going through an exciting phase of innovative business growth in our Residential Aged Care business**,**which brings to life our** Better Together®**social model of ageing well, which offers a continuum of care and support services within an environment which provides the empowerment and ‘choice’ for our residents to live how they want to.

We have an exciting opportunity for a new **General Manager (Facility Manager)** to join us at **Walmsley Aged Care**.

Walmsley Aged Care is a 120-bed purpose built Aged Care Facility that opened in November 2022. Located in Kilsyth at the foothills of the Dandenong Ranges, this brand new stylish Aged Care Facility is ideal for those residents who love open space and fresh air. Our highest priority at Walmsley Aged Care is our resident’s happiness. Connection, respect and possibility are at the heart of everything our team does, and we go to great lengths to nurture an atmosphere of friendship and wellbeing.

**Your New Role**:
As our General Manager, you will lead and manage**all operational, care and clinical service delivery, ensuring that your teams are trained, supported, and engaged to always deliver the best experience for your residents.

Key Deliverables:

- Leading the end-to-end Better Together® customer experience across the precinct by delivering exceptional customer service, support, and care
- Leading the operations team by promoting a positive culture to fulfill the Better Together® promise
- Fostering an engaged and supportive environment whilst overseeing recruitment, roster management, training and providing coaching on best practice
- Working closely with key stakeholders of the precinct including residents, families, guests, contractors, and staff to ensure high standards of care and exceptional customer service
- Overseeing the precinct financial performance and reporting; ensuring key performance measures are delivered in-line with budget and support requirements
- Identifying and managing risks, managing customer needs and complex issues as required
- Overseeing the precinct obligations for quality assurance, audits, and Aged Care accreditations

**About you**:
Above all, you will be a ‘**Values**’ person and an accomplished People Leader, who aligns to and can build their team culture around our values of **Bold, Warm and Honest.**

Does this sound like you?
- Previous experience as a General Manager in a customer-focused industry. Aged Care experience is highly preferred but not mandatory.
- Exceptional leadership skills with a continuous improvement mindset and the ability to nurture and develop team culture and performance
- Experience in operational management including recruiting, workforce planning/roster management and around operations within a larger complex business
- Strong financial acumen, financial management and reporting experience
- Fully vaccinated for 2025 Influenza and COVID-19

**Your Benefits**:
We value our Residential Communities teams and the wonderful work they do. Our new General Manager will enjoy an enviable range of benefits, including the following:

- Competitive Remuneration Package
- Attractive Performance based incentive
- Enjoy additional yearly **Well-Being and Community** leave days
- **14 week paid parental leave**, with equal benefit for both parents **PLUS**our Bump to Baby program - an employee support service connecting you to a team of maternal health experts, midwives, and nurses
- **Employee Assistance Program -**support and assistance for you and your partner at those times in life when you need it most
- Attractive **employee discounts** on Australian Unity Banking products, Private Health and General Insurance.
- Salary sacrifice option - novated vehicle leasing arrangement

You will join our wonderful Residential Communities family, with the support of our exceptional leadership team and the backing of a trusted Mutual with a rich history of over 180 years of delivering **Real Wellbeing.**

You will truly have an opportunity to guide and develop the success of leading a unique property and customer care model, where your career will know no heights.