Client Success Manager

20 hours ago

Melbourne, Australia Edrolo Full time

**Client Success Manager**:
**Summary**:
Our Client Success Managers (CSMs) work with our school partners to build and foster strong relationships. CSMs ensure partner schools are set up for success and see the value in Edrolo's products. As a CSM you will work with schools throughout the school year; from setting them up with specific school strategies and training, checking in and maintaining good usage, and confirming their intention to renew their subscriptions at the end of the school year.

**Summary of responsibilities**:

- Own overall relationship with assigned client schools to drive best practices, which includes;
- Providing high levels of customer satisfaction
- Managing school on-boarding and the implementation process to ensure clients are set up for success
- Facilitating teacher and student professional development sessions and workshops
- Meeting annual retention targets
- Provide data and analysis to school executive teams to demonstrate Edrolo's impact
- Innovate new ways to engage with clients to maximise their usage and engagement with Edrolo
- Proactively and reactively liaise with key school contacts and teachers, ensuring all school engagement and information is recorded in our CRM database
- Analyse and maintain school engagement metrics to identify risks and opportunities in client portfolio, identifying and building churn mitigation strategies
- Collaborate effectively with other teams across the company including our broader Client, Platform, Client Support, Marketing and Content Production Teams to provide the critical voice of customer feedback, identify areas for improvement, and share best practices from your Client portfolio
- Help ensure the safety of our workplace by following all Workplace Health and Safety policies and guidelines
- Other responsibilities as deemed appropriate from time to time.

**Required skills and attributes**:

- Proven experience as a Customer Success Manager or similar role
- Ability to pivot and differentiate strategies according to individual client needs and requests
- Customer-first mindset
- Strong influencing and rapport-building skills
- Strong verbal and written communication skills
- Action-oriented and goal-driven
- Strong prioritisation and organisational skills, with the ability to adjust priorities
- Proactive and self-motivated
- Growth mindset and orientation towards continuous improvement and learning
- SaaS experience preferred

**Classification**:
This role is classified as award-free. This classification may be varied as appropriate.

**Variability**:
The responsibilities outlined and work standards referenced within this Position Description may vary in line with changing business and operational requirements.

  • Client Success Manager

    19 hours ago

    Melbourne, Australia Rimini Street, Inc. Full time

    **Job Description**: The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. We actively seek a **Client...

  • Client Success Manager

    5 days ago

    Melbourne, Australia Edrolo Full time

    **Summary**: Our Client Success Managers (CSMs) work with our school partners to build and foster strong relationships. CSMs ensure partner schools are set up for success and see the value in Edrolo's products. As a CSM you will work with schools throughout the school year; from setting them up with specific school strategies and training, checking in and...

  • Client Success Manager

    20 hours ago

    Melbourne, Australia Edrolo Full time

    **Summary**: Our Client Success Managers (CSMs) work with our school partners to build and foster strong relationships. CSMs ensure partner schools are set up for success and see the value in Edrolo's products. As a CSM you will work with schools throughout the school year; from setting them up with specific school strategies and training, checking in and...

  • Client Success Manager

    1 week ago

    Melbourne, Australia Intelerad Full time

    Company Description Become part of our growing community of bright, motivated people who are dedicated and inspired by what they do best. Principled, honest, and supremely attentive are qualities that set us apart and guide our decisions, every day. Our creative approach to technology continuously breaks new ground so that our customers can do more.Over the...

  • Client Success Manager

    3 days ago

    Melbourne, Australia ReadyTech Group Full time

    **About the role**: ReadyTech’s VETtrak Student Management Software has played a significant part in the Australian VET journey for 20+ years. In fact, many of our customers have been trusting our software and services to power their student management and compliance requirements from the very beginning. As a Client Success Manager you will develop...

  • Client Success Manager

    7 days ago

    Melbourne, Victoria, Australia Dashdot Full time $100,000 - $120,000 per year

    About DashdotHi We're Dashdot, and we're on a mission to transform the way the world invests. Doing so will help us serve our purpose of improving the lives of others and change the world by creating a more abundant society.We are proud to be recipients of prestigious awards that reflect our commitment to excellence, innovation, and employee wellbeing. Be...

  • Client Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Digital Route Full time $30,000 - $40,000 per year

    About UsDigital Route is a fast-growing marketing automation agency based in Melbourne. We help mortgage brokers, buyer's agents, and service businesses scale with clarity, smart ads, and automation.We are offering an internship opportunity for someone who is organized, motivated, and eager to learn the ropes of client success and task management inside a...

  • Client Success Manager

    6 days ago

    Melbourne, Victoria, Australia Wall Street Full time $60,000 - $120,000 per year

    Client Success Partner – PeopleEconomics(We welcome all backgrounds with people leadership experience)At Wall Street, we do things differently. We're a Premier Partner of PeopleEconomics – a groundbreaking framework that helps small and medium businesses unlock the productivity of their people. Our role is simple but powerful: we step into businesses as...

  • Client Success Manager

    2 weeks ago

    Melbourne, Australia News Corp Australia Full time

    **What’s the role?** Visual Domain is a leader in video and content production, dedicated to providing innovative solutions and exceptional customer experiences. We are seeking a proactive Client Success Manager to drive sales activity, engage with clients and deliver outstanding service. **This role can be based in either our Melbourne or Sydney...

  • Client Success Manager

    2 weeks ago

    Melbourne, Australia Epsilon Full time

    **Company Description** About Epsilon Retail Media Network** Epsilon Retail Media is the first platform to couple AI with person-first identity in the ad server, bringing people-based intelligence to retail media, enabling retailers and advertisers to exponentially grow their ability to drive sales while increasing brand loyalty. Built on Epsilon’s core...