Client Services IT Technician

Company Profile

Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries.
- Position Summary

**Purpose**

The Technologist II, Client Services will be responsible for providing IT support to all local and remote employees of the Australia, Perth campus, as well as to other divisions within the organization as needed.
- Duties & Responsibilities

**Functions**

ESSENTIAL
- Set up, image, configure and maintain company desktops, laptops and mobile devices including conference room equipment.
- Help business operations utilize information systems to improve efficiency.
- Configure, test and troubleshoot network connectivity for local and remote computers.
- Manage user account information and permissions (Active Directory).
- Prioritize and respond to IT support tickets within SLA requirements.
- Maintain, analyze, and repair hardware and software systems.
- Maintain and monitor IT inventory.
- Assist internal IT groups in support of the local IT infrastructure and VoIP services.
- Support and implement IT policies.
- Travel to support local Oceaneering sites.

ADDITIONAL
- Plan and prioritize tasks in order to accomplish goals.
- Flexible schedule for occasional after-hours on call support.
- Maintain a safe and clean IT working environment.

**Supervisory Responsibilities**
- This position has NO supervisory responsibilities.

**Reporting Relationship**
- Reports to Client Services Manager
- Qualifications

**Qualifications**

REQUIRED
- Experience in maintaining computer hardware/software and working in a customer-oriented service environment.
- A+ certification.
- Minimum BS degree in a related field (i.e. computer science, MIS, etc.)

DESIRED
- HDI Support Center Analyst or ITIL certification.
- Security + certification.
- Have knowledge of: MESD, Asset Management systems, PeopleSoft, Enovia, AutoCAD, SolidWorks.

**Knowledge, Skills, Abilities, and Other Characteristics**
- Ability to interpret and follow technical procedures.
- Ability to create procedural steps and guidelines.
- Ability to effectively present information and respond to questions from groups of managers and clients.
- Ability to effectively communicate in both oral and written form.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to use various information technology systems required for successful job performance.
- Ability to analyze situations accurately, utilizing a variety of analytical techniques in order to make well informed decisions.
- Ensures that important information from management is shared with employees and others as appropriate
- Gives and receives constructive feedback.
- Ensures that others involved in a project or effort are kept informed about developments and plans.
- Ensures that regular consistent communication takes place within area of responsibility.
- Additional Information

**Working Conditions**

This position is considered OFFICE WORK which is characterized as follows.
- Almost exclusively indoors during the day and occasionally at night.
- Occasional exposure to airborne dust in the work place.
- Work surface is stable (flat).

**Physical Activity/Requirements**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is considered **LIGHT **work.

**OCCASIONAL**

**FREQUENT**

**CONSTANT**
- **Lift up to 20 pounds**:

- **Climbing, stooping, kneeling, squatting, and reaching**
- Lift up to 10 pounds
- Standing
- Repetitive movements of arms and hands
- Sit with back supported