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Client Services Associate
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We're looking for a driven ICT Client Services Associate (CSA) to join our Customer Success team The Client Services Associate will support software implementation for our clients. If you're interested in helping us build the future of mobile healthcare, this job is for you.
We are building a workforce management system allowing private homecare organizations around the world to manage their employees (scheduling, client health records, billing, payroll and reporting). We are also building other exciting complementary products (mobile apps for care workers, remote patient monitoring and family portal).
Every single member of the close-knit team located in Australia, Canada, United States, and Brazil is committed to building the best product possible to change the healthcare industry. To achieve this ambitious goal we work hard, making sure our users providing 10M+ care visits a month efficiently.
**Position Summary**:
**You will be working on**:
- Providing concise evaluation of a client's implementation requirements through an Implementation Planning Study
- Providing recommendations on implementation approaches and strategies
- Attending in-person and remote client meetings, reporting on changes to the project, and keeping the project documentation up to date. Assisting with troubleshooting and problem solving on issues reported by the client
- Developing and maintaining mutually valuable relationships with clients and stakeholders
- Building and leveraging client relationships to help overcome any arising implementation challenges
- Ensure client satisfaction through follow-ups, client responsiveness and ongoing communication
- Contributing to the development of best practices, methodologies, and other intellectual capital aimed at delivering value to our clients
- Working closely with team members and internal departments (Sales, Product, Development and Support) to achieve the best outcome for clients
**You'll need to have**:
- University degree - if you're an accountant, an HR specialist, or a nurse looking for something new, give us a shout
- 2-3 years of experience in a customer-facing role, ideally within software implementation or the post-acute healthcare space (it would be a bonus if you have both)
- Pride in your work and a "get-it-done" attitude. We keep things light at the office and are professional with our clients
- Ability to build positive lasting relationships with key stakeholders and teammates
- Exceptional creative thinking and problem solving skills
- Outstanding written and oral communication skills - you will be responsible for presenting information to clients
- Proficiency with MS Office Suite and virtual conferencing/communication tools like Zoom, Slack, Teams, etc.
- Autonomy and capacity to learn by yourself
- Experience using project tools like Confluence, Mavenlink, Trello would be a definite bonus
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