Field Troubleshooter

1 week ago

Canberra, Australia Kone Full time

Great benefits - 2 RDO’s per month, competitive base wage, overtime available
- Work with industry - leading products and technology
- Join a global organisation with a strong focus on training, safety and quality

At KONE, we bring buildings to life.

Through our technical expertise and digital connectivity, we provide an essential service to communities around the world - keep people moving no matter what.

Our work will take you in different directions.

We’re looking for a Field Troubleshooter to join our high performing Service team in Canberra, ACT, reporting into our Field Service Manager.

What will you be doing?
- Providing support to the maintenance organisation in solving complex technical issues and spreading technical knowledge through the business
- Responsible for performing first visits of new equipment when requested by sales teams /supervisors
- Involved in resolution of callouts or other complex technical issues to support the maintenance technicians remotely and providing onsite visit when needed
- Improving the competence of the maintenance technicians by explaining the root causes and the solutions of the technical issues solved
- Carrying out all activities in accordance with KONE policies and procedures including health, quality and safety standards
- Working to actively maintain customer relationships in the local region

What are we looking for?
- Lift industry experience preferred
- Qualified electrical licence required
- Experiencing managing critical breakdowns and key stakeholder’s expectations
- Motivated and self
- starter who can manage workload and competing priorities
- Commitment to working safely with a strong focus on quality
- A customer service mindset
- Excellent communication skills and ability to work as part of a team

There’s so much more to KONE than you may realise.
- Enjoy career progression opportunities within a global organisation
- Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work
- Grow with comprehensive learning and development programs covering a wide range of professional skills

This role is being sourced directly by KONE. We respectfully request no agency approaches.
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._

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