Crew Culture Manager Brisbane

**Work type**:
Full-Time (Permanent)**Location**:
Brisbane**Job type**:
Ground Operations, Airline & Network Operations**Applications close**:
05 Sep 2025 E. Australia Standard Time

**Crew Culture Manager Brisbane**:
Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety - in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

**What you’ll be doing**:
We’ve got an exciting opportunity to join our Airport Experience team at Brisbane Airport as a Crew Culture Manager where you will have the chance to lead culture where it counts.

As the Crew Culture Manager, you’ll be at the heart of our award winning Guest & Ramp Services teams, recently recognised as Best Airline Staff Service in Australia/Pacific. Based right where the action happens, you’ll bring our people strategy to life with energy, empathy, and your unique Virgin flair.

With up to 6 direct reports and around 600 incredible airport based team members under your wing, you’ll shape the employee experience, lift the vibe, and help our culture continue to soar. You’ll play a key role in supporting teams who make travel magic happen every day, and walk away knowing you’ve made a real impact.

To thrive in this role, you’ll need solid experience in industrial and employee relations, including case management, and a confident understanding of workplace legislation. A strong background working with unions is also highly regarded, as you’ll be partnering closely with stakeholders to foster a collaborative and positive work environment.

**You’ll be great in this role if you**:

- Bring a tertiary qualification in HR, business management or equivalent leadership experience to the table
- Have a genuine passion for people and a sharp instinct for building and nurturing workplace culture.
- Thrive in fast-paced, customer-facing environments and have experience leading large teams (aviation experience is a bonus)
- Feel confident navigating all things HR—from everyday people matters to complex case management and everything in between
- Have solid experience in industrial and employee relations, with a strong understanding of workplace legislation and processes
- Know how to build strong, respectful relationships with unions and stay calm and constructive under pressure
- Are a natural communicator, a values led leader, and someone who brings a coaching mindset to every conversation
- Collaborate with ease, bring resilience to the table, and know how to keep things grounded, even when things get busy

**What you’ll get from us**:
We’re committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to):

- Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
- Flexible working arrangements (including work hours and work from home)
- Discounts on travel insurance, car hire, accommodation and experiences worldwide
- Discounted Virgin Australia Lounge membership
- Hospitality, retail, technology, beauty services and wellness discounts
- Wellness support, including the _Converge_ digital wellbeing platform
- A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life - physical, mental, social and financial
- Dress for Your Day - enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

**Equality rules**:
**Ready to apply?**We’re ready to hear from you.