Showroom Sales Assistant

**Job ID**: 272525

**Date posted**: 13/01/2025

**Our team within IKEA**
At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
**What you need to know**
Working at IKEA has its benefits and rewards:

- $27.35 base hourly pay rate | $28.59 base hourly pay rate (Kitchen Planning)
- Above award rates and penalty rates (including Sunday and Public Holidays)
- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Bonus programme (where eligible)
- Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

- Permanent Part-time, 60hrs/fortnight (Livingroom department)
- Permanent Full-time, 60hrs/fortnight (Kitchen Planning department)
- The internal job title is Sales Co-worker
- The shift times required to work will be spread between 10:00am to 7:30pm and 9:30pm (Thursday - Saturday).
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

RECRUITMENT PROCESS AND KEY DATES
- If you are successful for this role, you will be required to attend a 2-day Welcome induction on Monday 17 February & Tuesday 18 February 2025, 9am-5pm).

**About this work area**
As Showroom Sales Assistant (Kitchen Planning) your responsibilities will include, but are not limited to:

- Be an IKEA Ambassador by understanding that you impact our customer’s experience by being able to offer solutions and answer questions that relate to their kitchen and home furnishing needs.
- Actively approach customers to identify their needs by asking insightful questions and advising them on the best kitchen solutions for them.
- Supporting customers with their kitchen design process using the kitchen planning 3D rendering software and accessory workshop. You will build strong relationships with the customer throughout their planning journey.
- Responsible for ensuring that the sales area is stocked, presentable, attractively merchandised and correctly priced.
- Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment.
- Stay knowledgeable about in-store specials, delivery options, product features and benefits.

As Showroom Sales Assistant (Livingroom) your responsibilities will include, but are not limited to:

- Approach arriving and browsing customers. Identify their overall need to support them in the best way by asking the right questions.
- Actively participating in selling products with a positive attitude and contribute to business goals and growth.
- Prepare product presentation and secure merchandising basics. Ensure all customer material and digital solutions are ready to use - to give customers a positive shopping experience.
- Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment.
- Stay knowledgeable about in-store specials, delivery options, product features and benefits.

As Showroom Sales Assistant you are or have:

- Proven experience in a sales or customer service role, ideally within the furniture, colour consulting or high-value items retail industry.
- Passionate about home furnishings and appreciator of quality focusing on maintaining a high level of product knowledge and sharing the IKEA product range with customers.
- A strong customer-focused mindset, always striving to deliver a memorable shopping experience.
- An authentic approach in generating sales, whilst maintaining a professional, self-motivated attitude towards meeting sales targets and KPIs.
- Clear and concise communication skills, a keen eye for detail and strong problem-solving skills.
- A ‘Togetherness’ mindset with the ability to work autonomously and collaboratively in a team environment.
- Proficient computer skills and an ability to learn about all technical aspects of the IKEA pro