Practice Manager

**About us**:
The purpose of endeavourX is to bring the best of data, design and tech to make drinks experiences easy & inspiring for everyone.endeavourX operates as cross-functional agile teams solving prioritised customer problems with dedicated resources from within endeavourX & beyond.

Our agile** **teams are empowered to innovate and deliver an excellent experience for our customers - no matter whether they** **choose to shop in-store, or online. With an industry-leading technology team, backed by analytics, we’re resourceful and willing to experiment.

Endeavour Group has separated from Woolworths during calendar year 2021 and is well-positioned as an ASX Top 50 Company. Join the team at an exciting time in their evolution

**About the Opportunity**

As a Practice Manager you will be responsible for the performance and optimisation of service management processes supporting the Endeavour Group business through technology services. Working across the breadth of the Endeavour business, you will help to ensure the reliability and availability of our services while supporting and contributing to a culture of improvement and enhancement. This role will have a specific focus on Incident Management and Problem Management and will come with a requirement to participate in the Major Incident Management on call roster.
- Contribute to the creation, implementation, execution and improvement of the Service Management portfolio across Endeavour Group.
- Manage the risk controls and compliance to Service Management practices across the respective groups, including internal and external partners.
- Promote a culture of improvement and automation across the Endeavour Group technology landscape.
- Build and maintain relationships with Endeavour Group technology and operations teams to support and embed Service Management practices.
- Measure and regularly review the performance of the service management portfolio
- Identify and manage risks, issues, assumptions and dependencies for the service management portfolio.
- Understand and provide guidance on the business strategy and align process and policy to support.
- Provide leadership, experience, coaching and training across the Endeavour Group environment.

**What you’ll need to succeed**
- ITIL v3 certification highly desired
- ITIL 4 understanding.
- Demonstrated knowledge & experience in incident management and problem management with a good understanding of technology service practices.
- Practical experience in Problem Management methodologies, KT, 5 Whys, Ishikawa Diangrams etc.
- Experience working in a Digital, eCommerce environment is desirable
- Experience working in a complex, multi-vendor enterprise environment is highly desirable.
- Demonstrated ability to work within the constraints of process, whilst also thinking outside the box.
- Strong analytical and statistical capabilities, and the ability to present data in the context of business requirements.

**What's in it for you?**
- Excellent remuneration package and flexible working in every sense. We value our people
- Everyday Rewards plus card - access exclusive employee discounts across Woolworths, BigW and Endeavour Group brands (BWS, Dan Murphy’s etc) and 50% off food at ALH venues.
- Our innovative ways of working include headspace mornings once a month (no meetings company-wide), opportunity to partner alongside bright minds and genuine investment in leading technologies
- Paid learning & development opportunities
- Career progression to help you realise your potential. As our business grows so do the opportunities for our people
- Access to our Endeavour Group Employee Share Scheme
- Wine education: Bronze, Silver & Gold certifications
- Work with an industry-leading team and be a part of one of the most exciting retail transformations in Australia

**Grow with Endeavour Group**

Bring your spark. Tap into our spirit. That’s the power of Endeavour.

If** **you** **want to experience the diverse spirit of drinks and hospitality businesses, here you can tap into Australia’s leading brands including Dan Murphy’s, BWS, ALH, Pinnacle Drinks, Endeavour X and more.

If** **you** **have a passion for connecting people with products they love, here you can join an industry that’s deeply** **embedded in the** **way Australians socialise**, **unwind and celebrate.

If you want access to a breadth of career opportunities, here you can enjoy a path that travels between diverse roles and businesses within the Group.

If you’re already asking ‘what’s next for me’ and our industry, here you’ll thrive.

If you want to bring your full self to doing fulfilling work, here you’ll find a culture that’s welcoming, inclusive and responsible.

If you are looking for flexibility, here we encourage our team members to work in ways that meets their work / life commitments and supports their wellbeing.

**Come grow with Endeavour where we are passionate about our purpose of creating a more soci