Switchboard and Administration Officer

2 weeks ago

Brisbane, Australia Icon Group Full time

**Administration**

**Brisbane**

**Full Time**

**Icon Group**

This is customer service & back office role with no sales, no KPI’s, no debt collecting. Just help and direct our valued patients and clients to the right places and information.

Icon Group is Australia’s largest dedicated cancer care provider and has expanded globally into Singapore, Mainland China, Hong Kong and New Zealand. We are built on a strong but simple vision - to deliver the best care possible, to as many people as possible, as close to home as possible.

We bring together all aspects of quality cancer care, including medical oncology, radiation oncology, haematology, pharmacy and chemotherapy compounding to deliver a true end-to-end seamless service for cancer patients internationally. This care is delivered by a strong, experienced and passionate multidisciplinary team.

**Here’s what our people said what it takes to succeed and love life at Icon**
- You’ll truly want to work together towards our ambitious vision and goals
- You’ll embrace and enjoy pace, progress, and change - we rarely sit still for long
- You’ll need a serious work ethic and a thirst for job satisfaction that sees you putting up your hand to grab opportunities

**A few of our benefits**
- Discounts and cashback on hundreds of brands through our internal ignite app
- Access to novated lease options via our partner RemServ
- Access to paid parental leave
- Access to our Employee Assistance Program (EAP)

**The Opportunity**

Due to an internal promotion, we are seeking a
**Switchboard and Administration Officer** on a
**permanent full-time** basis at our
**South Brisbane** head office. You’ll join a truly connected and talented switchboard team who are passionate about delivering exceptional service so that we’re providing the best possible patient care.

You will provide secretarial and reception support while being the first point of contact for customer queries. Reporting to the Switchboard Team Leader, you’ll be required to work Monday - Friday 76hrs/fortnight (8hr shifts falling between opening hours of 6:30am - 6:00pm).

Our team makes us who we are, they shape our impact and drive our success. And at Icon, you will be a true champion of our patients care by:

- Managing and answering the computerized (ARC) switchboard ensuring both internal and external customers receive an outstanding customer service experience
- Assisting the courier with distribution of contents from courier bag throughout the day
- Actioning franking of mail
- Meeting and greeting all visitors if reception is unavailable, providing exceptional customer service
- Providing water, tea, coffee to visitors when appropriate
- Assisting with other administrative tasks as needed

**About You**
- Experience in a high volume call centre/switchboard environment is advantageous
- Positive, team-focused individual with a 'can-do' attitude
- Exceptional communication and interpersonal skills
- Strong attention to detail
- Proficient in Microsoft Office
- Available to work between the hours of 6:30am - 6:00pm Monday to Friday, with a willingness to occasionally work additional hours during periods of leave within the team

**Excited to join us and help change people’s lives for the better?**

**At Icon, You Can.

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