Switchboard and Administration Officer

5 days ago

South Brisbane, Australia Icon Holdings Services Full time

**This is customer service & back office role with no sales, no KPI’s, no debt collecting. Just help and direct our valued patients and clients to the right places and information.**

Icon Group is Australia’s largest dedicated cancer care provider and has expanded globally into Singapore, Mainland China, Hong Kong and New Zealand. We are built on a strong but simple vision - to deliver the best care possible, to as many people as possible, as close to home as possible.

We bring together all aspects of quality cancer care, including medical oncology, radiation oncology, haematology, pharmacy and chemotherapy compounding to deliver a true end-to-end seamless service for cancer patients internationally. This care is delivered by a strong, experienced and passionate multidisciplinary team.

**Here’s why our people choose us**:
**Purpose, at Pace**: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.

**Impact, at Scale**: We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.

**Connection, at Heart**: Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.

**Opportunity, at Hand**: We’re constantly innovating. We deliver 3 million patient interactions, in over 120 places, across 5 countries. Every week brings changes, growth and new opportunities.

***

**The Opportunity**

As a
**Switchboard and Administration Officer** on a
**permanent full-time** basis at our
**South Brisbane** head office, you’ll join a truly connected and talented switchboard team who are passionate about delivering exceptional service so that we’re providing the best possible patient care.

You will provide secretarial and reception support while being the first point of contact for customer queries. Reporting to the Switchboard Team Leader, you’ll be required to work Monday - Friday 76hrs/fortnight (8hr shifts falling between opening hours of 6:30am - 6:00pm).

Our team makes us who we are, they shape our impact and drive our success. And at Icon, you will be a true champion of our patients care by:

- Managing and answering the computerized (ARC) switchboard ensuring both internal and external customers receive an outstanding customer service experience
- Assisting the courier with distribution of contents from courier bag throughout the day
- Actioning franking of mail
- Meeting and greeting all visitors if reception is unavailable, providing exceptional customer service
- Providing water, tea, coffee to visitors when appropriate
- Assisting with other administrative tasks as needed

**About You**
- Experience in a high volume call centre/switchboard environment is advantageous
- Positive, team-focused individual with a 'can-do' attitude
- Exceptional communication and interpersonal skills
- Strong attention to detail
- Proficient in Microsoft Office
- Available to work between the hours of 6:30am - 6:00pm Monday to Friday, with a willingness to occasionally work additional hours during periods of leave within the team

**Excited to join us and help change people’s lives for the better?**

**At Icon, You Can.**
- _

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