Service Delivery Team Leader

1 week ago

Christie Downs, Australia ACH Group Full time

This full time role reports to the Workforce Manager Community and is a key leadership role for our frontline service delivery staff. Based in the southern region, overseeing the southern Support Worker team.

**The role**:

- Mentoring, coaching and supervision of staff
- Team training and development initiatives
- People management, recruitment, induction and onboarding
- Ensure the team perform their role in accordance with legislative requirements
- Drive and contribute to a customer centric organisation that ensures the customer is at the heart of ACH Group
- Management of customer complaints and escalations relating to your team
- Responsive to staff requests for assistance
- Actively contribute to the effectiveness of the service delivery leadership team to achieve organisational objectives, goals and outcomes

**About You**

Strong desire to develop into a leadership career, in addition to:

- Studying towards Certificate IV in Leadership & Management or a similar business discipline and / or demonstrated experience in a similar role would be highly desired
- Demonstrated experience leading people
- Experience in complaint resolution
- Outstanding communication skills and ability to build positive working relationships with internal stakeholders, peers and direct reports
- Skills to be able to use MS Office at an intermediate/advanced level; MS Excel, MS PowerPoint and MS Word
- Skills to use a range of databases and capacity to learn software systems quickly
- As this role requires travel within Adelaide, please note that a drivers licence is a must.

**If you want to join our amazing team, we can offer you**:

- Friendly and inclusive culture, supporting diversity and employee wellbeing
- Free on-site flu vaccination program
- Financial advice for HESTA members, our preferred superannuation supplier
- Wellbeing program including free employee assistance program
- Recognition program acknowledging significant contributions
- Salary packaging to maximise your take home pay
- Discounted Corporate Membership - Health Insurance - BUPA
- Café and Coffee Barista on site
- Access to a fleet vehicle following probation
- Clinical supervision from the senior social worker

ACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $15,900 per annum for living expenses and $2,650 for meals/entertainment to reduce your tax. We also offer a range of perks through our Employee Benefits Program (eg. discounted private health).

**How to Apply**:Press 'Apply' now.

ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis.

**About ACH Group**: At ACH Group we believe that older people should feel valued, respected, connected in their communities and supported to live a good life.

We love what we do, aren't afraid to take action, constantly put our hands up for challenges and celebrate the uniqueness of our community. Most importantly, we bring our best.

If you share our belief, join our team of 1800 employees and hundreds of volunteers and take delight in knowing that you're making a contribution to the lives of older people. You'll do so while enjoying a rewarding career pathway, ongoing training, competitive salary options and a passionate, flexible workplace.

  • Pizza Delivery Driver

    6 days ago

    Christie Downs, South Australia Christies Crust Full time $1,900 - $2,700 per year

    Christies Crust is hiring a Casual/Temporary Pizza Delivery Driver role in Christie Downs, SA. Apply now to be part of our team.Job summary:Flexible hours available No experience required for this role Expected salary: $19 - $27 per hour

  • Team Support Officer

    2 weeks ago

    Christie Downs, Australia SA Government -SOUTH AUSTRALIA POLICE Full time

    **South Australia Police** **Job reference**: 648301 **Location**: 5164 - CHRISTIE DOWNS **Job status**: Short Term Contract **Eligibility**: Open to Everyone **Term full-time vacancy up to 11/01/2026.** The Team Support Officer is a multi-skilled administration position accountable to the District Administration Manager and has close working relationship...

  • Team Leader

    6 days ago

    Carrum Downs, Victoria, Australia MiCare Full time $90,000 - $120,000 per year

    About usAbout the roleWhat you will do Leading, mentoring, and supporting your team across all stages of the employee lifecycle Setting clear expectations and modelling MiCare's values to build a positive, high-performance team culture. Identifying training needs and implementing programs to ensure staff are skilled, confident, and capable in their roles. ...

  • Team Leader

    2 weeks ago

    Elizabeth Downs, Australia Focus Disability Supports Full time

    **Job Opportunity: Team Leader - Day Options** **Employer**: Focus Disability Supports **Location**: Elizabeth South Australia **Position Type**: Part-Time (37.5 hours per week) **About Us**: Focus Disability Supports is a professional and caring service that provides In-Home Supports, Day Options, and Support Coordination tailored to the individual needs...

  • Team Leader

    2 days ago

    Woolla Downs, Australia ClearCompany Full time

    The CompanyLotus People are delighted to be partnering with a longstanding client, a global financial services company who are looking to hire their next Team Lead. We absolutely love working with this client thanks to their warm culture and outstanding team With a strong international presence and a commitment to ethical and socially responsible practices,...

  • Claening Admin Support

    6 days ago

    Christie Downs, South Australia iTelCo-Innovative Telecommunications Full time $60,000 - $80,000 per year

    Role PurposeOwn the front-line operations that win, schedule, and deliver high-quality cleaning services. You'll price and quote jobs, visit sites, recruit and roster cleaners, order products and manage equipment, dispatch work via our CRM, and supervise quality on the ground.Key ResponsibilitiesQuoting & Site VisitsRespond to enquiries, conduct on-site...

  • Team Leader

    2 weeks ago

    Alton Downs, Australia Jainam Share Consultants Pvt. Ltd. Full time

    Join to apply for the Team Leader - Admin Ops role at Jainam Share Consultants Pvt. Ltd.1 day ago Be among the first 25 applicantsJoin to apply for the Team Leader - Admin Ops role at Jainam Share Consultants Pvt. Ltd.Get AI-powered advice on this job and more exclusive features.Act as the SPOC between all pan-India branches and Head Office for...

  • Workforce Team Leader

    2 weeks ago

    Carrum Downs, Australia SAI Home and Community Care Full time

    **Workforce Team Leader** At SAI Home and Community Care, we are all about people. We care deeply about the clients we support and the workers who show up every day to make a difference. We are now looking for a **Workforce Team Leader** to support our support worker team. This is a key leadership role with a strong people focus where you will play an...

  • Team Leader Stores

    5 days ago

    Barwon Downs, Australia Department of Justice and Community Safety Full time

    Utilise your team leader expertise to provide support and advice to the Corrections Victoria branch - Ongoing, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service - VPS Grade3: $72,751 - $88,336 plus superannuation. About the Business Unit The Barwon South West Region (BSWR) provides justice services from...

  • Team Leader

    4 weeks ago

    Alton Downs, Australia Jainam Share Consultants Pvt. Ltd. Full time

    Join to apply for the Team Leader - Risk Management & Surveillance role at Jainam Share Consultants Pvt. Ltd.4 months ago Be among the first 25 applicantsJoin to apply for the Team Leader - Risk Management & Surveillance role at Jainam Share Consultants Pvt. Ltd.Get AI-powered advice on this job and more exclusive features.Oversee and analyze equity and...