Service Delivery Team Leader

3 days ago

Christie Downs, Australia ACH Group Full time

This full time role reports to the Workforce Manager Community and is a key leadership role for our frontline service delivery staff. Based in the southern region, overseeing the southern Support Worker team.

**The role**:

- Mentoring, coaching and supervision of staff
- Team training and development initiatives
- People management, recruitment, induction and onboarding
- Ensure the team perform their role in accordance with legislative requirements
- Drive and contribute to a customer centric organisation that ensures the customer is at the heart of ACH Group
- Management of customer complaints and escalations relating to your team
- Responsive to staff requests for assistance
- Actively contribute to the effectiveness of the service delivery leadership team to achieve organisational objectives, goals and outcomes

**About You**

Strong desire to develop into a leadership career, in addition to:

- Studying towards Certificate IV in Leadership & Management or a similar business discipline and / or demonstrated experience in a similar role would be highly desired
- Demonstrated experience leading people
- Experience in complaint resolution
- Outstanding communication skills and ability to build positive working relationships with internal stakeholders, peers and direct reports
- Skills to be able to use MS Office at an intermediate/advanced level; MS Excel, MS PowerPoint and MS Word
- Skills to use a range of databases and capacity to learn software systems quickly
- As this role requires travel within Adelaide, please note that a drivers licence is a must.

**If you want to join our amazing team, we can offer you**:

- Friendly and inclusive culture, supporting diversity and employee wellbeing
- Free on-site flu vaccination program
- Financial advice for HESTA members, our preferred superannuation supplier
- Wellbeing program including free employee assistance program
- Recognition program acknowledging significant contributions
- Salary packaging to maximise your take home pay
- Discounted Corporate Membership - Health Insurance - BUPA
- Café and Coffee Barista on site
- Access to a fleet vehicle following probation
- Clinical supervision from the senior social worker

ACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $15,900 per annum for living expenses and $2,650 for meals/entertainment to reduce your tax. We also offer a range of perks through our Employee Benefits Program (eg. discounted private health).

**How to Apply**:Press 'Apply' now.

ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis.

**About ACH Group**: At ACH Group we believe that older people should feel valued, respected, connected in their communities and supported to live a good life.

We love what we do, aren't afraid to take action, constantly put our hands up for challenges and celebrate the uniqueness of our community. Most importantly, we bring our best.

If you share our belief, join our team of 1800 employees and hundreds of volunteers and take delight in knowing that you're making a contribution to the lives of older people. You'll do so while enjoying a rewarding career pathway, ongoing training, competitive salary options and a passionate, flexible workplace.

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