IT End User Services Manager

2 weeks ago

Canberra, Australia Modis Full time

One of our premium client based in **Canberra **is looking for a **IT End User Services Manager.** **This will start ASAP on a full time/permanent basis.

Our client's Information Technology Services (ITS) team manages and supports the IT infrastructure. Within that, IT Operations provides support services to staff answering questions and dealing with issues to enable continuous access to and effective use of ICT resources.

**Skills, qualifications and experience required**:

- Have sound knowledge of computer operating systems and software (Windows, MacOS, iOS, Office 365) and willingness to learn new systems and software
- Demonstrate experience of hardware repair and fault diagnosis
- Demonstrate a passion for collaborative working as a member of a high-functioning team, with the ability to adapt to changing priorities
- Experience in managing and meeting KPI's individually and in a team setting
- Possess excellent communications skills both written and verbal, and time management skills
- Be able to think critically, analyse situations and implement solutions
- At least 2 years' experience leading customer facing Technical Team, either as Manager, Team Leader or similar
- Relevant experience or qualifications in IT Service Management (ITSM)/ITIL
- Tertiary qualifications in an IT related field are desirable.

If you are a confident, selfstarter with strong leadership skills and thrive on the challenges in the technological world, we would love to hear from you

About Us

Akkodis (formerly Modis) delivers cross-industry IT and digital engineering expertise to accelerate innovation and digital transformation. By combining a unique service offering of Tech Consulting, Tech Talent Services and Tech Academy solutions Akkodis enables businesses to progress, scale and perform. Akkodis has a global footprint with 30,000+ consultants in over 20 countries focused on Cognitive Technologies, Digital Transformation, Cloud & Infrastructure, Smart Ecosystem, and Industry 4.0 across the key sectors of Automotive & Transportation, Environmental & Energy, Software, Internet & Communication, Financial Services and Industrial Manufacturing.

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