Service System Navigator

Location: Melbourne | Eastern Metropolitan

Job type: Full time

Organisation: Family Safety Victoria

**Salary**: $127,467 - $170,579

Occupation: Other

Reference: VG/DFFH/FSV/588606

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTQI+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.

**THE ROLE**

The Service System Navigator is a leadership role in each Orange Door location (Support and Safety Hub).

Reporting to The Orange Door Hub Manager, the Service System Navigator will be responsible for identifying shared priorities at the local level and exploring new opportunities to partner and provide service responses to Victorians seeking support and safety through The Orange Door. They will establish and maintain service interface arrangements with key services across the local service network in line with state-wide guidance. The Service System Navigator will work collaboratively with the Hub Manager, Practice Leaders and local service network and governance structures to strengthen access to services and responsiveness to diverse communities. The Service System Navigator will also support practitioners in The Orange Door to deliver integrated and connected services and will proactively identify and resolve service system interface issues that may arise in each local area.

**Are you**
- A high performing professional, with experience building collaborative and coordinated service delivery approaches within complex operational environments?
- Passionate about systems and service reform and improving outcomes for victim survivors of family violence, vulnerable children and families?
- An effective communicator with excellent stakeholder engagement skills and expertise in working with diverse community groups, government and non-government organisations?

**ACCOUNTABILITIES INCLUDE**
- Establish and maintain service interface agreements, local arrangements, and operating protocols with key services across the local area and broader service network.
- Partner with the local service sector to identify opportunities to address local area service gaps and resolve issues relating to service delivery.
- Monitor progress of service engagement, connections and service capacity, identifying actual and potential barriers and finding effective ways to deal with them.

**Please open the position description to read more.**

**VACCINATION REQUIREMENTS POLICY**

The department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19). The department's **COVID-19 Vaccination requirements policy**(Word) outlines the requirements for existing employees, other workplace participants and prospective employees. Please read in full prior to applying.

**HOW TO APPLY**

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.