Fulfilment Operations Manager

**Job ID**: 310616
- **Date posted**: 26/09/2025

**Our team within IKEA**At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society, and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity, and inclusion.We care about people & planet and promote health & wellbeing.We nurture your development and provide career opportunities to unlock your potential. **What you need to know**Working at IKEA has its benefits and rewards:

- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- IKEA subsidised nutritious meals including complimentary drinks in our Co-worker restaurant
- Free uniforms provided
- Free Co-worker parking
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
- Benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)

Additional information:

- This role is Permanent, Full-time 76hrs/fortnight based on site at IKEA Rhodes, NSW 2138
- The internal job title for this role is Fulfilment Operations Manager
- This role requires availability to work a range of hours from 7:00am - 3:00pm weekdays and alternating weekends per fortnight.

**About this work area**The Fulfilment Operations Inbound department secures excellence in the end-to-end goods inbound operation including in-house receiving and replenishment, and a strong focus on stock availability, always with safety as the highest priority. As Fulfilment Operations Manager your responsibilities will include:

- Managing fulfilment operations from the front and through your team leaders, securing safe, efficient, and well-planned workflow with the ability to be agile to secure the best outcomes for our customers.
- Leading, coaching, and developing a high-performing Fulfilment Operations team, cultivating strong communication, flexibility, and an inclusive team culture.
- Implementing improvements, new processes, technologies, and ways of working to continuously improve efficiency, safety, accuracy, and goods availability.
- The role requires a high level of internal collaboration within the Fulfilment team and with other functions as partners - building strong stakeholder and matrix relationships is key.
- Leading a strong, active, and highly developed culture of safety within the Fulfilment team. Compliance with IKEA Standard Operating Procedures, internal regulations, the IKEA code of conduct, and local legislation is paramount, as is a continuous learning and improvement mindset.
- Leading by example, actively nurturing co-worker well-being, managing performance, competence development, and succession pathways to Fulfilment leadership readiness.
- A commitment to simplicity, sustainability, and cost-consciousness, effectively managing resources and operational expenses to maximise efficiency, manage fulfilment costs, and minimise environmental impact.

As Fulfilment Operations Manager, you have:

- Proven experience (3+ years) in warehouse management, preferably in distribution, retail, logistics or similar.
- Previous experience (3+ years minimum) leading large and diverse teams, managing and developing leaders.
- Proven experience delivering business results, developing people, and building effective stakeholder relationships in a high-volume, structured environment.
- Thorough understanding of standard operating procedures and safe working requirements for fulfilment, with demonstrated experience leading a strong safety culture.
- Strong analytical skills and an ability to understand budget, cost and key performance measurements and translate them into effective action plans.
- Competence in resource planning aligned with changing sales forecasts, and fulfilment flow allocation to ensure a productive workflow.
- Strong communication and leadership, with a demonstrated capacity to lead large teams, set clear priorities, delegate tasks effectively, provide constructive feedback when managing performance.
- An authentic and entrepreneurial approach to leadership with a high level of integrity. You connect with IKEA’s values, lead by example, and have demonstrated ability to lead an inclusive and high performing team.

**We need people like you**At IKEA, work is so much more than a job. Come join us