Fraud Operations Manager

**About the role**

Join Entain as we work towards ensuring the safety of our customers' accounts from fraudulent activity. We are looking for a person with a good understanding of fraud detection products and tools to work alongside our team of technical experts in developing effective strategies to prevent fraud.

At Entain, we believe in building trust with our customers by proactively countering potential threats to their accounts. We also strive to meet legal and regulatory requirements to maintain our platform for our customers.

If you are passionate about ensuring the safety of our customers' accounts and have a good understanding of fraud detection, we would love to have you on board Come be a part of the team that is dedicated to keeping our customers' accounts secure.

**About Entain**

At Entain Australia, the customer is at the centre of everything we do. We think differently about opportunities and thrive on innovation for our customers. To do this, we invest in the best talent to deliver our ambitions.

Our vision is to be the world leader in sports betting, gaming, and venue entertainment. We are creating exciting and trusted experiences for our customers and revolutionising the gambling and entertainment space as we go. We’re experts in safer gambling and the company that is at the forefront of responsibility. Our growth and success have come from driving market-leading experiences, combining technology and entertainment to create products that change the game

**What you’ll be doing.**
- Build and develop people capabilities within the team with an emphasis on personal development and knowledge transfer.
- Forecast volume and operational trends to ensure the team are adequately resourced for peak periods.
- Development and training of new staff and ensuring they are up-skilled in relation to new fraud trends/activity.
- Support the creation of the Quality assurance framework and lead the implementation to the team.
- Reviewing and Developing fraud detection processes to ensure they’re fit for purpose and are operationally efficient.
- Development and implement strategies effective for the detection and prevention of fraud.
- Investigations - Facilitating and/or overseeing priority Fraud events in a timely manner; analysing and preparing reports on findings.
- With support from the broader Fraud Operations team, conduct regular reviews of operational procedures and tools in accordance with the Policy, Standard and Procedure Framework within timeframes.

**Who we are looking for**
- Genuine interest in developing a career in Leadership.
- Understanding of Fraud detection and investigation methods.
- Excellent collaboration and interpersonal skills.
- A high degree of initiative and motivation.
- Well-developed written and verbal communication skills with a strong ability to communicate with a wide variety of stakeholders.
- A high level of confidentiality and discretion is required.
- High ability to manage relationships effectively and work as part of a team.
- Be available to work a flexible roster, including regular weekend work.

**Why Entain**
- Genuinely flexible work arrangements - we aim to be in the office two days a week, but we want you to work the way that best suits you and your life.
- Up to 12 weeks of Paid Parental leave.
- 6 weeks of annual Leave.
- Heavily subsidised gym memberships and other paid-for services as part of our wellness calendar.
- Free onsite barista and fully stocked fridge and pantry for breakfast and lunch.
- Extensive learning and development programs so you can expand your expertise.
- Company-wide events to recognise and celebrate the great work of our team.
- We LOVE Entertainment, and Racing and Sports are at the heart of everything we do. So, it only makes sense that we provide access to free and discounted tickets to sporting and racing events.

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference.