Operational Team Leader

**The key responsibilities of the Operational Team Leader are**:
Have high level knowledge and demonstrated experience in the development, management, and monitoring of the delivery of support to people with an intellectual disability, ensuring high quality, consistent service provision in accordance with the Forensic Disability Act 2011, policies, and procedures and operating practices.
Remain a content expert and champion in operational service delivery model and participate in the development, review and implementation of Individual Development Plans.
Keep yourself and teams informed about changes to relevant legislative requirements, departmental policies, procedures and operational practices and ensure that these are followed and in practice.
Provide leadership and management to a number of operational service delivery staff working in teams to ensure the delivery of high-quality support to FDS clients. This includes planning and facilitating Team Meetings and Team Workshop/Planning Days.
Monitor staff training needs, including ensuring the staff you manage remain current in essential practices training. Identify, organise and facilitate training that you and other Operational Team Leaders identify that would support improvements to the delivery of services at FDS.
Articulate performance standards when providing assessment of Forensic Officers by providing constructive and timely feedback about the work practices for their development.
Conduct Individual Time and implement Professional Development Agreements (PDA) with staff, participate in recruitment and selection processes, monitor performance and absenteeism as well as lead any performance and conduct improvement processes with individuals.
Develop effective and positive working relationships with staff and key stakeholders including families, client's allied persons, guardians, financial administrators, health care professionals and other government and non-government agencies.
Assist in the identification, development and implementation of continuous improvement activities of service delivery for clients and the FDS.
Assist in the development and implementation of improvement actions as a result of internal and external audits and reviews of Forensic Disability Service.
Develop, implement and monitor systems and processes used by Forensic Officers to ensure that Operational Practices requirements are being met and that the FDS is meeting its legislative and operational requirements.
Collaborate as a member of the multidisciplinary team and actively contribute to the development, implementation and review of:
client assessments including assessment of risk;
individual development plans;
court documentation;
habilitation and rehabilitation treatment programs in the facility and out in the community; and
transition plans from the secure facility back to the community.
Ensure all Forensic Officers participate in reviews and planning for clients supported at FDS, including but not limited to health, clinical and Individual Development Plan reviews.
Prepare reports for the Senior Service Manager and or Administrator related to service delivery and undertake data collection and analysis as required.
Maintain sensitive information and documentation in an ethical and confidential manner consistent with departmental policies and procedures.
Lead the coordination and responses to crisis situations or incidents, undertake or participate in incident reviews and coordinate post incident staff support.
Applications to remain current for 12 months.
**Job Ad Reference**: QLD/659681/25
**Closing Date**: Wednesday, 24th September 2025This work is licensed under a Creative Commons Attribution 3.0 Australia License.