Operations Support Officer

2 weeks ago

Canberra, Australia Chandler Macleod Full time

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking to engage a Operations Support Officer on a contract for 12 months with potential extension.

**About the Role**

The APS4 Operations Support Officer is a team membership position that will work within defined parameters relating to their area of responsibility. The position will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex inquiries.

Responsibilities may include but are not limited to:

- Undertaking delegated decisions and supporting National Delivery with reviewing, assessing and approving participant's plans, schedule reviews, assistive technology, payments and access tasks.
- Assessing, reviewing and providing feedback on planning decisions in accordance with the department Act, Rules and relevant guidance.
- Undertaking record keeping activities, including adhering to process guidelines and standard operating procedures.
- Researching and reviewing decisions regarding routine cases and managing moderately complex cases with the assistance of staff at higher classification levels.
- Providing support and mentoring to enhance team development, decision making, technical skills and knowledge in planning delegate decisions.
- Monitoring and analysing quality outcomes and results to identify trends, tailoring regular training and support functions to improve results.
- Supporting the leadership team to develop and implement improvement strategies.
- Working with stakeholders to promote services and functions, and build stakeholder knowledge of planning decision making and procedures.
- Supporting the delivery and implementation of branch projects as required.

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