Repair Supervisor

**About Us**

Claim Central is a leader in the restoration, assessment, and repair of residential, commercial, and strata properties across Australia. For over 20 years, we have leveraged cutting-edge technologies and a digitally connected supply panel of trades to deliver superior cost, quality, and claims management outcomes.

**Position Overview**

**Key Responsibilities**
- Claims Management: Oversee the end-to-end repair process for assigned insurance claims, ensuring timely and cost-effective completion.
- Trade Coordination: Manage and coordinate repair trades, ensuring work is completed to standard and within agreed timelines.
- Quality Assurance: Monitor repair work to ensure compliance with building codes, industry standards, and insurer expectations.
- Stakeholder Communication: Act as the primary point of contact for insurers, policyholders, and trade partners, providing updates and addressing concerns proactively. Strong verbal and written communication skills, with the ability to engage with policyholders, trades, and internal teams professionally.
- Documentation & Reporting: Maintain accurate and detailed records of all repair activities, communications, and relevant documentation within our claims management system.
- Problem-Solving: Address and resolve any issues or delays that arise during the repair process to maintain service levels.
- Ensuring trade partner compliance and adherence to Claim Central requirements and values
- Liaising between customers, clients, suppliers and colleagues to ensure that all repairs are successfully completed within a minimum amount of time
- Daily, weekly and monthly reporting as requested by management
- Complete all work in accordance with the company core drivers of Cost, Quality, Client, Customer and Lifecycle
- Achieve monthly budget as outlined by Technical Repair Manager

**Required Skills and Experience**
- Insurance Claims Experience: Proven experience in repair supervision within an insurance or property repair environment.
- Building Knowledge: Intermediate understanding of residential and commercial building processes, codes, and repair standards.
- Trade Management: Demonstrated ability to effectively coordinate multiple trades and ensure timely completion of works.
- Technical Proficiency: Comfortable using claims management platforms and other digital tools for tracking and reporting.
- Communication & Customer Service: Strong verbal and written communication skills, with the ability to engage with policyholders, trades, and internal teams professionally.
- Organisational & Time Management Skills: Ability to prioritise tasks and manage high repair volumes efficiently.
- Basic understanding of construction terminology (desired)
- Experience in building costs and scope preparation
- Previous data entry experience (advantageous)

**Preferred Attributes**
- Self-Starter & Ownership Mentality: Takes initiative and proactively manages workloads, ensuring claims are progressed without delays.
- Problem-Solver & Critical Thinker: Able to think outside the box to identify practical solutions for repair challenges, cost efficiencies, and workflow bottlenecks.
- Empathy & Customer Focus: Understands that insurance repairs impact real people, showing genuine care for policyholders’ experiences and ensuring professional, timely communication.
- Team Player & Leadership Potential: Collaborates effectively with assessors, trades, and internal stakeholders, influencing outcomes and ensuring claim success.
- Adaptability & Resilience: Works well under pressure, able to pivot quickly and navigate shifting priorities in a fast-paced insurance environment.
- Attention to Detail: Ensures all repair work meets compliance, quality, and cost expectations, identifying issues before they escalate.