Head Housekeeper

**STAFF BENEFITS**
- Celebrations for Housekeeping Week & Events: Encouraging camaraderie and team spirit.
- Employee of the Month Recognition: Celebrating top performers with rewards.
- Gift Cards and Incentives: Showing appreciation for dedication and excellence.
- On-the-Job Training: Providing continuous learning opportunities for personal and professional growth.

**ABOUT THE ROLE**

The **Head Housekeeper** will be responsible for overseeing the daily operations of the housekeeping department, managing staff, and ensuring that all areas of the facility meet the company’s standards for cleanliness and hygiene. This role requires strong leadership, organizational skills, and a commitment to excellence in service. YOU will be working with our prestigious partnership hotels in **Melbourne, VIC**.

You’ll lead a dedicated team, ensuring every guest enjoys a comfortable and pristine environment. If you’re looking for a rewarding opportunity where your leadership skills are valued, this is the perfect role for you

**GENERAL DUTIES**:

- Supervise and manage the housekeeping staff, including scheduling, training, and performance evaluations, and being hands-on whenever needed.
- Oversee the daily operations of the housekeeping department, ensuring all tasks are completed efficiently and to high standards.
- Conduct regular inspections of rooms, public areas, and back-of-house areas to ensure compliance with cleanliness and maintenance standards.
- Address and resolve any guest complaints or issues related to housekeeping promptly and professionally.
- Manage inventory levels of cleaning supplies, linens, and equipment, ensuring timely ordering and replenishment.
- Monitor and control departmental expenses, including supply usage and equipment maintenance.
- Develop and implement training programs for new and existing housekeeping staff to ensure they are knowledgeable about procedures and standards.
- Provide ongoing coaching and support to staff to enhance their skills and performance.
- Ensure that all housekeeping practices comply with health and safety regulations and company policies.
- Conduct regular safety audits and address any potential hazards or issues.
- Collaborate with other departments, such as front desk and maintenance, to ensure seamless operation and guest satisfaction.
- Communicate effectively with staff and management to address any issues or concerns and ensure smooth operations.
- Maintain accurate records of housekeeping activities, including room status, maintenance requests, and staff performance.
- Prepare and present reports on departmental performance, including cleanliness scores and guest feedback.

**ABOUT OZONE SERVICES GROUP**
With over a decade of expertise in housekeeping and commercial cleaning, Ozone Services Group proudly serves hundreds of clients across Australia. Our comprehensive knowledge spans every facet of hotel housekeeping and commercial cleaning, making us a trusted partner in the industry.

We are committed to delivering unbeatable prices nationwide while upholding the highest cleaning standards and fostering transparent communication. Our strong focus on the accommodation sector reflects our deep appreciation for quality and the guest experience.

At Ozone Services Group, we provide exceptional outsourced housekeeping services that effortlessly align with your hotel’s brand, standards, and image. Let us help you create an inviting environment that leaves a lasting impression on your guests

**ABOUT YOU**
As someone with previous experience in the hospitality industry, you will possess a passion for delivering excellent service.
- Education in hospitality management or related field preferred.
- 3-5 years of experience in a housekeeping or facilities management role, with at least 1-2 years in a supervisory capacity.
- Strong knowledge of cleaning techniques, equipment, and safety standards.
- Proven leadership and team management skills, with the ability to motivate and guide staff effectively.
- Excellent organizational and multitasking abilities, with a keen eye for detail.
- Strong communication and interpersonal skills, with a focus on customer service.
- Ability to handle sensitive information and maintain confidentiality.

**HOW TO APPLY**

This is a great opportunity to work for a distinguished brand and to take your career to the next level.