Process Analyst

**About us**

At Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Travel, Pet products as well as Roadside Assistance.

**Purpose of the Role**

Join our dynamic Growth Ops team driving top-tier customer experiences. Liaise with senior stakeholders, document processes, enhance controls, and lead process design. Be pivotal in shaping our journey to become Australia’s premier insurer, crafting unparalleled customer engagement programs.

**Position Accountabilities**
- Map operational processes, design new ones, and improve controls.
- Provide detailed documentation and requirements for complex processes.
- Monitor, report, and evolve existing programs and controls.
- Cultivate collaborative relationships within teams and across departments.
- Understand data landscape and security/compliance obligations.
- Lead process workshops and gather requirements from users.
- Serve as SME for departmental processes and controls.
- Establish clear documentation standards.
- Support change management and training initiatives.
- Identify opportunities to streamline processes and reduce technical debt.
- Validate solution designs and outputs against requirements.
- Analyse stakeholder needs and facilitate solution identification.
- Aid end-users in understanding and adopting changes.
- Contribute to Community of Practice for Business Analysts.

**Qualifications and Experience**:
Essential:

- Deep understanding of business systems, areas, and products.
- Extensive experience documenting processes for large-scale transformations.
- Proficient in organizing and facilitating process workshops.
- Experienced with complex technology stacks and stakeholder engagement.
- Strong communication skills, both written and verbal.
- Detail-oriented and a team player.

Desired:

- Familiarity with Agile delivery methodologies.
- Background in financial and regulated industries.
- Experience with Jira & Confluence.

**Our Perks**
- **Location **- Our office is conveniently based in Toowong Village shopping centre - a city fringe location with access to retail, restaurants, various parking options and public transport.
- **Extra leave**:

- Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- **Paid parental leave**:

- We support our new parents with paid parental leave and other benefits.
- **Workplace giving**:

- If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar match your donations to registered charities.
- **Development opportunities**:

- We’re championing your development with internal programs and access to a wide range of online courses.
- **Employee discounts**:

- You’ll receive discounts on Budget Direct insurance products.
- **Reward and recognition**:

- We reward high performance with employee recognition, reward and incentive schemes.
- **Onsite facilities **- There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- **Get social**:

- Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.