
Services Delivery Manager
4 days ago
dnata is one of the most recognised ground services companies in the world and we are looking for a motivated, passionate, team focused and energized leader, to deliver on the promises to our customers.
**Purpose of the Position**
The Services Delivery Manager is responsible for the management of end-to-end dnata Ground Services and Ramp & Baggage Services for our clients to ensure an efficient and effective service meeting and exceeding the company’s and our clients’ expectations.
The Services Delivery Manager will manage simultaneous complex and multi-dimensional business issues with competing demands within an environment of sensitivities, constraints and competing stakeholder priorities.
**Duties and Responsibilities**
- Lead the development and delivery of a client centric, commercially focused operations including the management, organisation and coordination of all work areas during day of operations and the management, monitoring and evaluation of Ground Handling Agreements and Service Level Agreements;
- Lead, manage and develop team members including coaching and mentoring and performance feedback to achieve high levels of performance and service excellence;
- Lead significant stakeholder engagement and consultation to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demands;
- In consultation with the management team develop, implement and monitor communication plans, business strategy to drive a customer centric culture;
- Develop, implement and control effective rosters and budget management to ensure highly effective, cost efficient and quality business outcomes;
- Develop, implement and monitor business processes and standard operating procedures ensuring compliance to industry standards, legislation and dnata Airport Services’ policy and procedure;
- Develop and provide quality metrics and reporting on critical business issues;
- Lead and embed a positive safety culture within the team focussed on awareness and vigilance.
Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance (ASIC), pre-employment medical/Drug & Alcohol test and full vaccination.
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