Revenue Officers

Are you passionate about delivering quality service and ensuring the efficient collection of vital Council revenue? We are currently looking for dedicated and proactive individuals to join our Revenue Services team. These roles are essential in processing and recovering Council revenue, including rates, water billing, and sundry debtors.

**About the role**:

- Provide Quality Advice & Customer Service**, e**nsuring accurate processing, recovery, and reconciliation of council’s revenue. Assist ratepayers and other debtors by offering expert advice and support on complex matters.
- Handle a variety of tasks, including assessing, calculating, issuing notices, collecting debts, maintaining data, and performing property inspections.
- Ensure Compliance by working in accordance with the Local Government Act 1993 (NSW), Valuation of Land Act, and other relevant regulations to maintain accurate and compliant processes.
- Be the first point of contact for ratepayers and internal customers, delivering exceptional service and responding to inquiries through phone, written communication, face-to-face interactions, and inspections.

**What's on offer**:

- a base salary ranging from $72,400 per annum with competency-based increments up to $85,000 per annum, plus 11.5% super
- 70 hour, 9 day fortnight
- training and development opportunities
- flexible work options for a healthy work/life balance
- generous employment conditions (we have too many to list
- **Key Skills & Experience**:

- Tertiary level qualifications (certificate/diploma/degree) in business, finance or accounting or demonstrated knowledge and experience in a large multifaceted environment
- Strong communication skills, with the ability to handle complex and emotional matters professionally
- Attention to detail, with a proactive approach to resolving issues
- Sound understanding of legislation, policies, and procedures relevant to local government (desirable).

**About us**:

- Located on the picturesque far North Coast of NSW, bordering the Gold Coast.
- The Tweed is a vibrant, diverse location offering a lifestyle near the water, in a rainforest or on a farm.
- Join an **employer of choice**. Professionals Australia (Local Government Engineers’ Association) has named Council the 2021 Employer of Choice for our great employment practices within NSW local government.

**Where it's located**:
This position is based in Tweed Heads, and can be directed to work from any Council work site.

**Position closes**:
**Pre-Employment Screening**:
Tweed Shire Council conducts pre-employment assessments as part of its recruitment process.

Job offers are not made until screening has been completed. Tweed Shire Council uses third-party providers to undertake:

- Background screening - verifies that the information you have provided throughout the recruitment process is true and correct.

**How To Apply**:

- Have your Resume document ready to go.

**If you'd like to COPY and PASTE question fields into a separate Word document to work on over time, please find them listed below**:

- Please detail your Tertiary level qualifications (certificate/diploma/degree) in business, finance or accounting or demonstrated knowledge and experience in a large multifaceted environment
- Please detail your demonstrated communication skills handling complex and emotional matters professionally.
- Please detail you sound understanding of legislation, policies, and procedures relevant to local government (desirable).

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